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- Tasks: Coordinate IT support tickets and manage the Service Desk team effectively.
- Company: Join a leading IT Outsourced Services provider for Health and Social Care in the UK.
- Benefits: Enjoy a competitive salary, career development opportunities, and flexible work arrangements.
- Why this job: Be part of a growing company where you can enhance your skills and make an impact.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: Work from the office in Taunton one day a week for team collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Information Technology Support Coordinator About the Company My client provides IT Outsourced Services to many of the UK’s leading Health and Social Care organisations. Due to ongoing growth, they are looking for an IT Support Coordinator who has excellent organisational skills to help prioritise and coordinate their Service Desk team. This is a varied role and an excellent opportunity for someone to join the company as they grow, with the opportunity to learn and develop your skills. This is not a technical \’hands-on\’ IT Support role, but you will be motivating and allocating work to the Service Desk Team. The Role Monitor, manage, and coordinate all IT and Telecom Support Tickets. Allocate support tickets to engineers. Oversee escalated support tickets to third-party IT and Telecom companies. Move/reschedule support tickets following delays, changes, and unexpected events. Ensure Service Level Agreements (SLAs) are met and engineers remain on track. Communicate updates to clients by telephone, email, and within the ticketing system. Ensure information in our client management system is always up to date. Provide weekly and monthly ticket, utilisation, and trend reporting. Work closely and in conjunction with the Service Delivery Manager. About You Exceptional organisational capabilities with the ability to prioritise work. Able to work in a very fast-paced environment managing multiple priorities. The ability to work in an environment where needs change by the minute. Logical with a keen eye for detail. Confident picking up the phone and updating clients both verbally and in writing. Assertive with the ability to keep IT engineers on track. A good understanding of UK Geography would be advantageous. Excellent Microsoft Office Skills (Outlook, Excel, and Word). There is a requirement to work from the office in Taunton one day a week for collaboration. In return, they offer a competitive salary and benefits package and the opportunity to develop your career with a fantastic organisation. Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology and Administrative Industries IT Services and IT Consulting, Technology, Information and Media #J-18808-Ljbffr
Contact Detail:
Better Days Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role, especially around ticket management and coordination. Understanding how to effectively monitor and allocate support tickets will show your potential employer that you are ready to step into this role.
✨Tip Number 2
Brush up on your organisational skills by practising prioritisation techniques. You might want to create mock scenarios where you have to manage multiple support tickets and see how you would allocate them efficiently.
✨Tip Number 3
Since communication is key in this role, consider role-playing client interactions with a friend or family member. This will help you become more confident in updating clients both verbally and in writing.
✨Tip Number 4
Gain a basic understanding of UK geography, as it can be beneficial when dealing with clients across different regions. You could use online quizzes or apps to make learning this information fun and engaging.
We think you need these skills to ace Information Technology Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in coordinating teams. Emphasise any previous roles where you managed multiple priorities or worked in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to motivate teams and manage support tickets.
Showcase Communication Skills: Since the role involves client communication, demonstrate your verbal and written communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated updates in past roles.
Highlight Relevant Software Proficiency: Mention your proficiency in Microsoft Office, especially Outlook, Excel, and Word. If you have experience with ticketing systems or client management software, be sure to include that as well.
How to prepare for a job interview at Better Days Recruitment
✨Showcase Your Organisational Skills
Since the role requires exceptional organisational capabilities, be prepared to discuss specific examples of how you've successfully managed multiple priorities in a fast-paced environment. Highlight any tools or methods you use to stay organised.
✨Demonstrate Communication Proficiency
As you'll be communicating updates to clients and coordinating with the Service Desk team, practice articulating your thoughts clearly. Consider preparing a brief explanation of how you would handle a client update or an escalated ticket situation.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements is crucial for this position. Research what SLAs are relevant to IT support and be ready to discuss how you would ensure they are met while managing the team's workload.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Think about potential challenges you might face in this role, such as delays or unexpected changes, and how you would address them effectively.
