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- Tasks: Manage a regional contractor network and ensure high performance across the UK and NI.
- Company: CET is a vibrant, inclusive company focused on home emergency services.
- Benefits: Enjoy remote work, a competitive salary, car allowance, and an excellent benefits package.
- Why this job: Join a fun, dynamic team and make a real impact in a supportive environment.
- Qualifications: Experience in managing contractor networks and strong data-driven decision-making skills required.
- Other info: Remote role with occasional travel to Walsall for training and meetings.
The predicted salary is between 36000 - 54000 £ per year.
Working for CET is many things – exciting, challenging and rewarding. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community. If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do, apply now!
Applications are invited from the UK Mainland only.
Location: Remote / Home Working / Field Based (will be required to travel to Head Office in Walsall for any ad hoc training or team meetings)
Working Hours: 40 hours per week, Monday to Friday
Salary - c.£45K and car allowance, with eligibility to participate in a discretionary annual bonus scheme together with an excellent benefits package.
Holiday Entitlement: 25 days plus Public/Bank holidays
Reporting to Head of Network
Main Purpose of Role:
- Developing a high-performing, multi-trade, regional Contractor Network which supports CET’s position as the company of choice for the UK’s Blue-Chip Home Emergency Insurers.
- This is a key remote / field-based role within our business covering our North Region (North England, Northern Ireland & Scotland), one of three Regions within the CET Network which spans the entire UK and NI.
- You will be fully empowered and accountable for delivering service and operational KPI’s within your territory by building on and improving the already high performing network in this region.
- A positive approach to relationship and performance management is key for the successful candidate.
- You will also be expected to support the wider business in delivering business improvement / change which allow us to better support our network, deliver higher levels of engagement and ultimately improved results.
Main Responsibilities:
- Position CET as the company of choice for the best Home Emergency Contractors across UK & NI.
- Relationship management of Contractor Network, making it easy to do business with CET.
- Full accountability for regional KPI / SLA delivery and contractor performance management.
- Building strong and constructive relationships with all existing Contractors on the CET network.
- Managing and supporting escalated claim queries generated via both external and internal teams.
- Ensuring we have sufficient Network coverage to meet demands across all trades, at all times.
- Ensuring the Regional Network operates with the highest safety standards in the industry.
- Developing the Regional Network to provide the best-in-class service to customers.
- Accountability for effectively managing regional contractor costs and cost per claim.
- Develop strong collaborative working relationship with internal teams.
- Ability to present clearly and professionally at all levels within the business.
- Supporting hyper care period for new Contractor’s joining the Network.
- Provide weekly and monthly updates on performance against plan / strategy.
Qualifications and Educational Requirements:
- Desirable, but not essential - Technical / Qualified trade background (Heating, Plumbing, Electrical).
- Intermediate / Advanced Microsoft Office.
Essential and Desirable skills:
- Several years’ experience managing contractor networks or similar operational based teams.
- Track record of driving positive change.
- Significant experience using KPI’s to drive business performance.
- A strong preference for using data to support business decisions.
- Well organised, able to prioritise.
- Driven, determined and tenacious with good attention to detail.
- Strength to drive cultural change.
- Strong influencing skills.
- Ability to build strong professional network of support.
We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future.
CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us.
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Network Manager (Trade Contractor Network) -...
✨Tip Number 1
Familiarise yourself with CET's values and mission. Understanding their commitment to inclusivity and community will help you align your approach during interviews and discussions, showcasing that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of CET on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed contractor networks or similar teams. Highlighting your experience with KPIs and performance management will demonstrate your capability to meet the role's demands.
✨Tip Number 4
Showcase your data-driven decision-making skills. Be ready to explain how you've used data to drive positive change in previous roles, as this aligns closely with CET's focus on performance improvement and operational excellence.
We think you need these skills to ace Regional Network Manager (Trade Contractor Network) -...
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Regional Network Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your experience in managing contractor networks or similar operational teams. Use specific examples to demonstrate your track record of driving positive change and using KPIs to enhance business performance.
Showcase Your Skills: Make sure to showcase essential skills such as relationship management, organisational abilities, and strong influencing skills. Provide concrete examples of how you've successfully built professional networks and managed performance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company culture at CET. Mention your understanding of their commitment to inclusivity and how you can contribute to their vision for the future.
How to prepare for a job interview at Job Traffic
✨Showcase Your Relationship Management Skills
Since the role involves managing a contractor network, be prepared to discuss your experience in building and maintaining professional relationships. Share specific examples of how you've successfully managed stakeholders and improved collaboration in previous roles.
✨Demonstrate Your Data-Driven Decision Making
Highlight your ability to use KPIs and data analytics to drive performance. Be ready to explain how you've used data to make informed decisions in past positions, and how you plan to apply this skill in the Regional Network Manager role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle escalated claims or contractor performance issues. Think of scenarios from your past experiences where you successfully navigated challenges and improved outcomes.
✨Emphasise Your Adaptability and Cultural Fit
CET values an inclusive culture, so be sure to express your commitment to diversity and teamwork. Share examples of how you've contributed to a positive work environment and adapted to different team dynamics in your previous roles.
