Delivery Lead - Service Management
Delivery Lead - Service Management

Delivery Lead - Service Management

Hartlepool Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the Shipping department to ensure efficient and compliant logistics operations.
  • Company: Join a dynamic team focused on optimising shipping processes and enhancing operational performance.
  • Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
  • Why this job: Be part of a transformative role that drives continuous improvement and impacts the company's success.
  • Qualifications: Experience in shipping, strong leadership skills, and knowledge of hazardous materials regulations required.
  • Other info: Ideal for those passionate about logistics and looking to make a difference in a fast-paced environment.

The predicted salary is between 36000 - 60000 £ per year.

Logistics Team Lead

Location:

Reports to: Supply Chain Manager

Division / Unit / Dept: Shipping

Provide day-to-day leadership of the Shipping department by advising and directing the team to ensure a prompt and efficient shipping service for the Company in compliance with all transportation regulations.

Financial Volume: Approx. £1m transport spend PA

Other Shipping: ~1,500 order lines PCM

Lead the implementation of best practice logistics vision, strategy, policies, processes, and procedures to improve operational performance.

  • Ensure regulatory compliance for the import and export of goods.
  • Lead continuous improvement initiatives and identify inefficiencies and cost optimization opportunities.
  • Implement best practice logistics policies and procedures for the HPL & TSS sites to improve operational and financial performance.
  • Address escalations to help resolve Shipping department issues.
  • Ensure complaints are processed promptly.
  • Participate in the completion of shipping documentation and order bookings.
  • Serve as the subject matter expert for shipping from HPL and TSS sites.
  • Support Procurement in carrier selection and monitor service against performance criteria.
  • Assist in process mapping and training for ERP enhancements within the Shipping department.
  • Maintain responsibility for the health & safety of the shipping department.

People Management

  • Set departmental objectives/KPIs and conduct regular performance reviews.
  • Ensure the Shipping team stays up to date with legal and regulatory training requirements.
  • Ensure adherence to health, safety, and environmental policies and procedures.

Demonstrated expertise in shipping hazardous chemicals.

Strong time management skills.

Experience in transformational change management.

Dangerous Goods trained in Air (IATA ICAO), Sea (IMDG), and Road (ADR).

Proficiency in computer applications and MS Office.

Initiative-taking, flexible, and capable of meeting strict deadlines.

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Contact Detail:

Major Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Delivery Lead - Service Management

✨Tip Number 1

Familiarise yourself with the latest regulations and best practices in shipping, especially concerning hazardous materials. This knowledge will not only help you stand out but also demonstrate your commitment to compliance and safety.

✨Tip Number 2

Network with professionals in the logistics and shipping industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Delivery Lead position.

✨Tip Number 3

Showcase your experience in transformational change management during interviews. Prepare specific examples of how you've successfully led initiatives that improved operational performance in previous roles.

✨Tip Number 4

Be ready to discuss your approach to setting KPIs and conducting performance reviews. Highlight any innovative methods you've used to motivate teams and ensure they meet departmental objectives.

We think you need these skills to ace Delivery Lead - Service Management

Leadership Skills
Logistics Management
Regulatory Compliance
Continuous Improvement
Cost Optimization
Shipping Documentation
Performance Monitoring
Process Mapping
Health and Safety Management
People Management
Key Performance Indicators (KPIs)
Transformational Change Management
Dangerous Goods Training (IATA, IMDG, ADR)
Time Management
Proficiency in MS Office
Initiative and Flexibility

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in logistics and shipping management. Emphasise your leadership skills, compliance knowledge, and any experience with hazardous materials, as these are crucial for the Delivery Lead role.

Craft a Compelling Cover Letter: In your cover letter, express your passion for logistics and your understanding of best practices in shipping. Mention specific examples of how you've led teams to improve operational performance and compliance in previous roles.

Highlight Relevant Skills: Clearly outline your skills related to time management, transformational change management, and proficiency in computer applications. These skills are essential for the role and should be evident in both your CV and cover letter.

Showcase Continuous Improvement Initiatives: Provide examples of past initiatives where you identified inefficiencies and implemented solutions that led to cost optimisation or improved service delivery. This will demonstrate your proactive approach and suitability for the position.

How to prepare for a job interview at Major Recruitment

✨Showcase Your Leadership Skills

As a Delivery Lead, you'll be expected to provide day-to-day leadership. Be prepared to discuss your previous experiences in leading teams, how you motivate others, and any specific examples of successful team management or conflict resolution.

✨Demonstrate Regulatory Knowledge

Since the role involves ensuring compliance with transportation regulations, brush up on relevant laws and regulations related to shipping. Be ready to explain how you've ensured compliance in past roles and how you would approach this in the new position.

✨Highlight Continuous Improvement Initiatives

The company is looking for someone who can lead continuous improvement initiatives. Prepare to share specific examples of how you've identified inefficiencies in previous roles and the steps you took to optimise processes and reduce costs.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills, especially regarding shipping issues or complaints. Think of situations where you've had to address escalations or resolve conflicts, and be ready to walk the interviewer through your thought process.

Delivery Lead - Service Management
Major Recruitment
Location: Hartlepool
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