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- Tasks: Lead customer onboarding projects, ensuring smooth implementation and strong relationships.
- Company: Join Marcura, a global leader in revolutionising digital processes in the shipping industry.
- Benefits: Enjoy a competitive salary, flexible remote work, wellness initiatives, and global opportunities.
- Why this job: Be part of a diverse team driving tech innovation in maritime with a focus on inclusion.
- Qualifications: 3+ years in project management, excellent communication skills, and familiarity with CRM tools required.
- Other info: International travel may be needed to strengthen customer relationships.
The predicted salary is between 36000 - 60000 £ per year.
Join Marcura as a Senior Customer Onboarding Specialist – A Remote-First Opportunity with Flexible Work Culture. Our mission has always been to revolutionise digital processes within the global shipping industry. Our team is diverse, dynamic, and dedicated to driving forward a more efficient, tech-enabled future in maritime.
With over 650 customers across 53 countries, an energetic team of 980+ members worldwide, and ambitious growth targets for 2025, we’re poised for continued success.
About the Role:
Successfully implementing and onboarding a new customer will be the main responsibility of the Senior Customer Onboarding Specialist. Coordinating cross-functional efforts between the Customers’ teams and ours will ensure continuous growth and maximise their usage of our services. Your strong project management skills will be essential in ensuring a smooth and timely customer onboarding process.
- Project Management: Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live. Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation. Monitor project progress, identify potential risks, and implement mitigation strategies.
- Customer Success: Build strong relationships with customers, acting as their primary point of contact throughout the onboarding and implementation process. Proactively communicate project updates and progress to customers. You may be required to travel internationally to meet with customers face-to-face, fostering strong relationships and addressing specific needs directly. Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation.
Qualifications:
- Certification in Project Management is a plus.
- Foreign languages are a plus (incl. Chinese).
- 3+ years of experience in project management roles, with a track record of successful project delivery.
- Worked in, or closely with, KYC and Customer Due Diligence teams.
- Experience with Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
- Excellent oral and written communication skills, can explain complex risk terms in business language – in English.
- Able to hold senior colleagues to account.
- Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint.
Benefits:
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Flexible, Remote-First Culture: Work remotely with occasional in-office events and project days to foster collaboration and team spirit.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
Ready to make a difference in a rapidly growing, global tech company? For more information about our journey and mission, visit our website and LinkedIn pages.
Client Onboarding Senior Specialist employer: MarTrust
Contact Detail:
MarTrust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Senior Specialist
✨Tip Number 1
Familiarise yourself with the maritime industry and Marcura's role within it. Understanding the specific challenges and opportunities in shipping will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Highlight your project management experience by preparing examples of successful onboarding projects you've led. Be ready to discuss how you managed timelines, resources, and cross-functional teams to achieve customer satisfaction.
✨Tip Number 3
Brush up on your communication skills, especially in explaining complex concepts in simple terms. Since you'll be the primary point of contact for customers, showcasing your ability to communicate clearly and effectively will set you apart.
✨Tip Number 4
If you have experience with CRM tools like Salesforce or project management software such as Asana, be prepared to discuss how you've used these tools to enhance project delivery. This will demonstrate your technical proficiency and readiness for the role.
We think you need these skills to ace Client Onboarding Senior Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant project management experience and skills that align with the role of Senior Customer Onboarding Specialist. Emphasise your ability to manage customer relationships and successful project delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the maritime industry and your understanding of Marcura's mission. Mention specific experiences that demonstrate your project management skills and ability to work cross-functionally.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that illustrate your ability to explain complex concepts clearly and build strong relationships with customers.
Showcase Relevant Tools Experience: Mention any experience you have with project management and CRM tools like Monday.com, Asana, or Salesforce. This will show that you are familiar with the tools necessary for the role and can hit the ground running.
How to prepare for a job interview at MarTrust
✨Showcase Your Project Management Skills
As a Senior Customer Onboarding Specialist, your project management skills are crucial. Be prepared to discuss specific projects you've managed, highlighting your ability to develop and execute comprehensive plans, monitor progress, and mitigate risks.
✨Demonstrate Strong Communication Abilities
Excellent communication is key in this role. Practice explaining complex concepts in simple terms, as you will need to communicate effectively with customers and cross-functional teams. Prepare examples of how you've successfully communicated project updates in the past.
✨Build Rapport with the Interviewers
Since relationship-building is a significant part of the job, make an effort to connect with your interviewers. Show genuine interest in their experiences at Marcura and ask insightful questions about the company culture and team dynamics.
✨Highlight Your Adaptability
Given the remote-first culture and the potential for international travel, emphasise your adaptability and willingness to work in diverse environments. Share experiences where you've successfully navigated changes or challenges in previous roles.
