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For Companies At a Glance
- Tasks: Lead multiple stores, ensuring top-notch customer experiences and driving sales performance.
- Company: Join Claire's, a trendy fashion retailer known for its commitment to diversity and inclusion.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for personal development.
- Why this job: Be part of a vibrant team that values creativity, leadership, and a winning culture.
- Qualifications: Previous management experience in retail and a passion for fashion are essential.
- Other info: We welcome applicants from all backgrounds and will provide necessary accommodations.
The predicted salary is between 28800 - 43200 £ per year.
Main Responsibilities
- Serve the Customer: Ensure consistent and world class Customer experiences through proper implementation of our GUEST program in all stores and with all team members. Know our Customer – know what’s important to them, what they are ‘into’ now, and how can we best meet their desire to stay trendy and hip. Keep apprised of fashion trends.
- Drive Sales: Achieve store sales plans and use performance targets (e.g. Conversion, Transactions, Average Dollar Sale (ADS), Units per Transaction (UPTs), Sales per Labor Hour (SPLH), % Penetration (% Accessories, % Jewellery, % EP) to maximize business results. Analyse reports to identify ways to maximize individual store performance; develop action plans to achieve targets.
- Demonstrate Leadership: Be a role model, supporting all Company direction and initiatives. Set clear and consistent expectations to ensure a standardized thought process and approach. Motivate others to succeed – cultivate a ‘winning’ culture. Leverage fun and competitive contests to encourage the winning spirit. Empower store teams to win through training and coaching and development. Organize, set priorities, meet deadlines, follow-up, motivate and hold the store teams accountable for performance.
- Develop People: Effectively build and coach a winning team, using encouragement, feedback and recognition. Hire, train, develop and retain qualified store teams; utilize all communications and interactions as coachable moments and for on-the-job training. Maximize performance through effective utilization of the Company’s performance management processes. Communicate goals and expectations to store teams. Provide relevant feedback in a manner that fosters mutual trust and personal development.
- Manage the Business: Using key business reports, evaluate weekly store performance to ensure goals are successfully achieved, make adjustments and maximize opportunities. Manage employee schedules, to include setting hours and timesheets. Ensure proper training and stores’ utilization of all Loss Prevention tools and compliance to all programs to minimize loss and achieve shrink targets.
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Multi-Store Manager - Gloucester Quays employer: Claire's
Contact Detail:
Claire's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Store Manager - Gloucester Quays
✨Tip Number 1
Familiarise yourself with the GUEST programme and how it enhances customer experiences. Being able to discuss specific examples of how you’ve implemented similar customer service strategies in the past will show your understanding and commitment to delivering exceptional service.
✨Tip Number 2
Stay updated on current fashion trends and be prepared to discuss them during your interview. Showing that you know what’s trendy and how it relates to the brand will demonstrate your passion for the industry and your ability to connect with customers.
✨Tip Number 3
Prepare to share your leadership experiences, particularly how you've motivated teams and driven sales in previous roles. Highlighting specific metrics or achievements can help illustrate your capability to meet performance targets effectively.
✨Tip Number 4
Think about how you would approach training and developing a team. Be ready to discuss your coaching style and how you’ve successfully built winning teams in the past, as this aligns closely with the responsibilities of the Multi-Store Manager role.
We think you need these skills to ace Multi-Store Manager - Gloucester Quays
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Multi-Store Manager. Familiarise yourself with the GUEST program and how it impacts customer experience, as well as the importance of driving sales and developing people.
Tailor Your CV: Highlight your relevant experience in retail management, focusing on your ability to drive sales, lead teams, and develop talent. Use specific examples that demonstrate your success in these areas, such as achieving sales targets or implementing training programmes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention your understanding of current trends and how you can contribute to creating a world-class customer experience at Claire's.
Showcase Leadership Skills: In your application, emphasise your leadership style and how you motivate teams. Provide examples of how you've cultivated a winning culture in previous roles, and how you plan to empower store teams to succeed at Claire's.
How to prepare for a job interview at Claire's
✨Know the GUEST Program
Familiarise yourself with the GUEST program and be ready to discuss how you would implement it in your stores. Highlight your understanding of creating world-class customer experiences and how you can ensure that all team members are aligned with this goal.
✨Stay Trendy
Research current fashion trends and be prepared to share your insights during the interview. Show that you understand what customers are looking for and how you can help the stores stay relevant and appealing to their target audience.
✨Demonstrate Leadership Skills
Be ready to provide examples of how you've motivated teams in the past. Discuss your approach to setting clear expectations and fostering a winning culture, as well as how you would empower your store teams through training and development.
✨Analyse Performance Metrics
Understand key performance indicators such as Conversion, Transactions, and Sales per Labour Hour. Be prepared to discuss how you would use these metrics to drive sales and improve store performance, showcasing your analytical skills.
