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- Tasks: Join us as a Night Receptionist, ensuring guests have an unforgettable experience.
- Company: The Belfry Hotel & Resort is an award-winning destination with luxurious amenities and world-class golf courses.
- Benefits: Enjoy flexible hours, wellness programmes, discounts, and opportunities for personal growth.
- Why this job: Be part of a vibrant team during an exciting expansion, making a real impact on guest experiences.
- Qualifications: Excellent customer service skills are essential; hotel experience is a plus but not required.
- Other info: Work three to four nights a week with the chance to pick up extra shifts.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there’s a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of 80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
Salary
The on-target earning potential for this role is £12.80 per hour, compromising of a base hourly rate of £12.21 plus a qualified estimate of £0.59 gratuities per hour.
About the role
This role is on a zero-hours contract but will be for three to four nights a week and the possibility to pick up extra hours to cover holidays. You will be working overnight shifts, from 10 pm until 6:30 am.
As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests' needs.
As a Receptionist it will be your role to:
- Ensure the efficient running of reception on a daily basis
- Register guests into the hotel and check them out, deposit valuables into
- Issue guests keys ensuring that the hotel policy is adhered to
- Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests' experiences memorable and enjoyable
About you
- Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
- Experience working in a hotel would be preferred but is not necessary
- Experience working with Opera is preferred but not essential
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren’t just words; they’re the foundation of our culture and the essence of who we are.
If you’re seeking a place where you can contribute, grow, and have a lasting impact - then the Belfry Hotel & Resort is the place for you.
Night Receptionist - Sutton Coldfield employer: The Belfry
Contact Detail:
The Belfry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - Sutton Coldfield
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing about The Belfry's amenities, such as the golf courses and spa, will help you engage with guests and provide tailored recommendations during your interview.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role focuses heavily on guest interactions, be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Network with current or former employees of The Belfry. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be ready to discuss your availability and flexibility. Since the position is on a zero-hours contract, showing that you're open to working various shifts will make you a more attractive candidate.
We think you need these skills to ace Night Receptionist - Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or hospitality. Emphasise any previous roles where you provided exceptional guest experiences, as this is crucial for the Night Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering outstanding service. Mention why you want to work at The Belfry Hotel & Resort specifically, and how you align with their values.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as problem-solving, communication, and attention to detail. If you have experience with hotel management software like Opera, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for a Night Receptionist.
How to prepare for a job interview at The Belfry
✨Showcase Your Customer Service Skills
As a Night Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, even if they weren't in hospitality. This will demonstrate your commitment to creating memorable experiences.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research The Belfry Hotel & Resort. Understand its history, values, and recent developments, such as the ongoing expansion project. This knowledge will show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you resolved guest complaints or managed unexpected challenges. Practising these responses will help you feel more confident during the interview.
✨Emphasise Flexibility and Team Spirit
Since this role involves working overnight shifts and on a zero-hours contract, highlight your flexibility and willingness to adapt. Share examples of how you've worked effectively within a team, as collaboration is key in a hotel environment.
