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- Tasks: Be the welcoming face of our hotel, greeting guests and assisting with check-ins.
- Company: Join a vibrant hotel environment dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible wage access, generous leave, health plans, and employee discounts.
- Why this job: Perfect for those who love hospitality and want to make a positive impact on guests.
- Qualifications: A warm personality, strong communication skills, and the ability to stay calm under pressure.
- Other info: Opportunities for career progression and bespoke training available.
We are looking for a Receptionist to be the public face of our hotel. You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, likely being the first and last point of contact they have in our hotel.
Your day to day:
- Greeting every one of our guests with a welcoming smile
- Efficiently helping guests whilst checking in and out
- Providing the highest level of hospitality
- Upselling of rooms and other facilities
- Informing the guests of the hotel’s facilities, offering advice and assistance when necessary
Who are we looking for?
As Receptionist, you will be the first person to greet our guests, so you will be key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you. To excel in this position, you will need to be calm under pressure, reacting effortlessly to unexpected circumstances, always taking them in your stride. If you are passionate about providing a great guest experience, are a strong communicator, and provide service with a smile, then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Receptionist employer: North Lakes Hotel & Spa
Contact Detail:
North Lakes Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel’s facilities and services. Being knowledgeable about what the hotel offers will not only help you assist guests more effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Role-playing scenarios with friends or family can help you become more comfortable greeting guests and handling inquiries, ensuring you present a calm and welcoming demeanour.
✨Tip Number 3
Showcase your ability to handle pressure by sharing relevant experiences. Think of times when you successfully managed difficult situations or multitasked effectively, as these examples will highlight your suitability for the fast-paced hotel environment.
✨Tip Number 4
Network with current or former hotel staff if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what it takes to excel in the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like communication, problem-solving, and your ability to remain calm under pressure, as these are crucial for a Receptionist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples of how you've successfully handled guest interactions in the past, demonstrating your warm demeanor and ability to upsell services.
Highlight Relevant Skills: In your application, clearly outline skills that align with the job description, such as multitasking, attention to detail, and a friendly attitude. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Receptionist.
How to prepare for a job interview at North Lakes Hotel & Spa
✨Show Your Warmth
As a Receptionist, your ability to create a welcoming atmosphere is crucial. Practice greeting people with a genuine smile and friendly tone, as this will set the tone for your interview and demonstrate your suitability for the role.
✨Demonstrate Calmness Under Pressure
Prepare for situational questions that may test your ability to handle stressful situations. Think of examples from past experiences where you remained calm and effectively resolved issues, showcasing your problem-solving skills.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s facilities, services, and any unique offerings. This knowledge will not only impress your interviewers but also show your enthusiasm for the role and commitment to providing excellent guest service.
✨Practice Upselling Techniques
Since upselling is part of the job, prepare to discuss how you would approach this in a friendly and non-pushy manner. Think of ways to highlight the benefits of additional services or upgrades to enhance the guest experience.
