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For Companies At a Glance
- Tasks: Engage with customers, upsell products, and manage inquiries in a fast-paced environment.
- Company: Join Dalziel, a leader in the meat processing and retail butchery industry across the UK.
- Benefits: Enjoy a competitive salary, 28 days leave, pension enrolment, and well-being support.
- Why this job: Make a real impact by building customer relationships in a supportive and inclusive culture.
- Qualifications: Experience in customer service, excellent communication skills, and a positive attitude required.
- Other info: Employment subject to a satisfactory D&A Test.
The predicted salary is between 22800 - 42900 £ per year.
Are you passionate about delivering exceptional customer service? Do you enjoy speaking with customers and building lasting relationships? Are you ready to take your telesales skills to the next level? We are currently looking for a Telesales / Customer Service Administrator to join our busy team in Exeter! Dive into an exciting career with us at Dalziel, where your expertise will contribute to driving customer satisfaction and growing our established client base.
Hours Of Work: Monday to Friday, 8am to 5pm (1-hour unpaid lunch)
Telesales / Customer Service Administrator Duties:
- Provide a positive and memorable customer experience while handling incoming and outgoing calls.
- Engage with existing customers to upsell products and promotions.
- Take regular orders and manage customer inquiries with a friendly and professional approach.
- Assist with stock control and ensure timely delivery of products.
- Thrive in a fast-paced environment.
This is the perfect opportunity to harness your relationship-building skills and make a meaningful impact!
Telesales / Customer Service Administrator Requirements:
- Proven experience in customer service, telephone or face-to-face.
- Excellent communication skills with a positive "can do" attitude.
- Strong organisational skills and attention to detail.
- Ability to work effectively under pressure and prioritise tasks.
- A passion for building and maintaining customer relationships.
Telesales / Customer Service Administrator Benefits:
- Salary: £28,825.12 per annum.
- 28 days of annual leave (inclusive).
- Pension Auto enrolment.
- On-site parking for your convenience.
- Access to an Employee Assistance Programme for well-being support.
Meet the Organisation: Who We Are and What We Do
Dalziel proudly serves the meat processing and retail butchery industry throughout the United Kingdom. Our diverse product range includes meat seasoning blends, butcher's supplies, and advanced food machinery. We are dedicated to providing our customers with high-quality products and excellent service, and our inclusive workplace culture ensures everyone feels valued.
If you think you are suitable for this Telesales / Customer Service Administrator role, please apply now and take the first step towards an exciting new opportunity in your career!
Please note any offer of employment will be subject to completion of a D&A Test (Drugs & Alcohol Test) to a satisfactory standard.
Customer Service Administrator employer: Talent.AI
Contact Detail:
Talent.AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Dalziel's product range and services. Understanding the specifics of what they offer will not only help you in conversations with customers but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you become more comfortable with handling customer inquiries and upselling products, which are key aspects of the Telesales / Customer Service Administrator role.
✨Tip Number 3
Showcase your organisational skills by preparing a system for managing customer interactions. Whether it's through notes or a digital tool, being able to demonstrate how you prioritise tasks will impress potential employers.
✨Tip Number 4
Research common challenges faced in customer service roles and think about how you would handle them. Being prepared with solutions will highlight your proactive approach and readiness to tackle the fast-paced environment at Dalziel.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and telesales. Use specific examples that demonstrate your communication skills and ability to build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at Dalziel and how your skills align with the role of Telesales / Customer Service Administrator.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and ability to work under pressure. These are key attributes for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Talent.AI
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to customer satisfaction.
✨Prepare for Common Telesales Scenarios
Anticipate questions related to telesales and customer service scenarios. Be ready to discuss how you would handle objections, upsell products, or manage difficult customers. Practising these responses can help you feel more confident during the interview.
✨Highlight Your Communication Skills
Since excellent communication is key for this role, be prepared to showcase your verbal and written communication skills. You might want to practice articulating your thoughts clearly and concisely, as well as demonstrating a friendly and professional tone.
✨Demonstrate Organisational Skills
Given the fast-paced environment, it's important to show that you can prioritise tasks effectively. Discuss any tools or methods you use to stay organised, and provide examples of how you've successfully managed multiple responsibilities in previous roles.
