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- Tasks: Manage foreign exchange operations and deliver top-notch customer service daily.
- Company: Join Hays Travel, a leading name in the travel industry.
- Benefits: Enjoy a competitive salary with unlimited bonus potential and flexible working options.
- Why this job: Be part of a dynamic team, drive business through social media, and make customers feel valued.
- Qualifications: No specific qualifications required, just a passion for travel and excellent communication skills.
- Other info: Opportunity to develop your skills and grow within a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Competitive salary with unlimited bonus potential. In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events and maintaining relationships with existing customers. Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
What will be your key responsibilities?
- Ensuring profitability of foreign exchange bureau
- Achieving given foreign exchange targets, including set KPI’s
- Converting Hays Travel customers to purchase
- Maximising individual and team sales of foreign exchange
- Providing exceptional customer service at all times
- Assisting with the day-to-day operation of the bureau
- Increasing exposure of bureau and developing new business leads
- Using social media to promote offers, generate customer engagement and sales leads
- Maximising all opportunities by following foreign exchange sales structure
- Monitoring local competition and managing rates and margins effectively on a daily basis
- Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
- Accurate cash reconciliation and banking
- Responsible for minimising risk and mitigating errors
- Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
- Responsibility for security of the bureau
- Willingness to participate in training appropriate to own development
- Adhering to company policies and procedures
- To undertake any other duties that may fall into the job criteria
- To conform with all company policies and procedures, including health and safety
- To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.
What competencies we are looking for?
- Good accuracy and numerical skills
- Excellent administration and organisational skills
- Effective communication service and customer service experience
What experience we are looking for?
- Passionate about travel and tourism
- Problem solving
- Team player
- Good organisational and time-management skills
Foreign Exchange Consultant - Stamford employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Consultant - Stamford
✨Tip Number 1
Familiarise yourself with the latest trends in foreign exchange and travel. This knowledge will not only help you during interviews but also demonstrate your passion for the industry, which is crucial for a role like this.
✨Tip Number 2
Leverage social media to showcase your understanding of customer engagement. Share relevant content or insights about foreign exchange and travel that could attract potential customers, showing that you can drive business through these platforms.
✨Tip Number 3
Network with professionals in the travel and foreign exchange sectors. Attend industry events or join online forums to connect with others, as personal recommendations can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss how you would handle customer service scenarios during your interview. Think of examples where you've provided exceptional service, as this role heavily relies on making customers feel valued and special.
We think you need these skills to ace Foreign Exchange Consultant - Stamford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and foreign exchange. Use specific examples that demonstrate your ability to meet targets and KPIs, as these are key responsibilities for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and tourism. Mention how your skills align with the job requirements, particularly your ability to drive business through social media and maintain customer relationships.
Showcase Your Customer Service Skills: Provide examples of how you've delivered exceptional customer service in previous roles. Highlight any experience you have in a sales environment, especially if it involved foreign exchange or financial services.
Research Hays Travel: Familiarise yourself with Hays Travel's values and mission. Understanding their approach to customer service and business operations will help you tailor your application and show that you're a good fit for their team.
How to prepare for a job interview at Hays Travel
✨Showcase Your Customer Service Skills
Since exceptional customer service is a key requirement for this role, be prepared to share specific examples of how you've provided outstanding service in the past. Highlight situations where you went above and beyond to meet customer needs.
✨Demonstrate Your Knowledge of Foreign Exchange
Familiarise yourself with the basics of foreign exchange operations and current market trends. Being able to discuss these topics will show your enthusiasm for the role and your understanding of the industry.
✨Prepare for Teamwork Questions
As this position involves working as part of a team, think of examples that demonstrate your ability to collaborate effectively. Be ready to discuss how you contribute to team success and handle conflicts.
✨Utilise Social Media Knowledge
Since driving business through social media is part of the job, be prepared to discuss your experience with social media marketing. Share any strategies you've used to engage customers or promote products online.
