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For Companies At a Glance
- Tasks: Engage with customers, sell building supplies, and manage a portfolio of clients.
- Company: Join a leading builder's merchant known for quality products and customer service.
- Benefits: Enjoy competitive pay, bonuses, discounts, training, and mental health support.
- Why this job: Be part of a dynamic team that values your sales skills and offers growth opportunities.
- Qualifications: Sales experience in a builder’s merchant and strong communication skills are essential.
- Other info: Work alternate Saturday mornings and enjoy free parking.
The predicted salary is between 28800 - 43200 £ per year.
In this position, you will play a key role in the sale of our full range of building supplies products; therefore, previous sales experience in a similar role within a builder’s merchant environment would be a distinct advantage.
Responsibilities include:
- Dealing with customers both face to face and over the telephone.
- Taking a proactive approach to timber product sales, using every opportunity to make or increase a sale.
- Using a customer relationship management system (CRM) holding a portfolio of 50+ customers.
- Upselling and conducting gap analysis on existing customers.
Requirements:
- Sound building supplies knowledge.
- Strong sales and customer service skills.
- A good telephone manner, excellent communication, and interpersonal skills.
- Computer literate.
We offer a competitive pay package, including:
- Generous discretionary bonus scheme.
- Substantial staff discounts.
- Training and development opportunities.
- Holiday scheme which rewards length of service.
- Perkbox discounts.
- Contributory pension scheme.
- Financial Planning Support.
- Cycle to work scheme.
- Free parking.
- Substantial Employee Discount.
- Employee Assistance Programme.
- Mental Health Support.
This role will involve working alternate Saturday mornings.
Retail Assistant - Full time (Permanent) employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Full time (Permanent)
✨Tip Number 1
Familiarise yourself with the range of building supplies we offer. Knowing our products inside out will not only boost your confidence but also impress us during the interview.
✨Tip Number 2
Brush up on your sales techniques, especially in a retail environment. Be ready to discuss how you've successfully upsold or managed customer relationships in previous roles.
✨Tip Number 3
Practice your communication skills, both verbal and non-verbal. Since you'll be dealing with customers face-to-face and over the phone, showcasing your excellent telephone manner will be crucial.
✨Tip Number 4
Prepare examples of how you've used CRM systems in past jobs. We value candidates who can demonstrate their ability to manage customer portfolios effectively.
We think you need these skills to ace Retail Assistant - Full time (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, especially in a builder’s merchant environment. Emphasise your customer service skills and any specific knowledge of building supplies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention your proactive approach to sales and how you can contribute to the team by upselling and managing customer relationships effectively.
Showcase Relevant Skills: In your application, clearly outline your strong communication and interpersonal skills. Provide examples of how you've successfully dealt with customers both face-to-face and over the phone.
Highlight Technical Proficiency: Mention your computer literacy and any experience with CRM systems. This is crucial as the role involves managing a portfolio of customers and using technology to enhance sales.
How to prepare for a job interview at MKM Building Supplies
✨Showcase Your Sales Experience
Make sure to highlight any previous sales experience, especially in a builder’s merchant environment. Be prepared to discuss specific examples of how you successfully increased sales or upsold products in your past roles.
✨Demonstrate Product Knowledge
Brush up on your knowledge of building supplies and timber products. Being able to speak confidently about these items will show that you're serious about the role and can engage effectively with customers.
✨Practice Your Communication Skills
Since this role involves dealing with customers both face to face and over the phone, practice your communication skills. Think about how you can convey information clearly and maintain a friendly tone, as this will be crucial in making a good impression.
✨Familiarise Yourself with CRM Systems
As the role requires using a customer relationship management system, it would be beneficial to familiarise yourself with how these systems work. If you have experience with any specific CRM software, be ready to discuss it during the interview.
