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For Companies At a Glance
- Tasks: Lead business growth, manage staff, and deliver top-notch customer service.
- Company: Join a dynamic estate agency focused on innovation and client satisfaction.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant work culture.
- Why this job: Make an impact in the property market while developing your leadership skills.
- Qualifications: Experience in estate agency, strong communication skills, and a knack for business development.
- Other info: Ideal for those looking to grow in a fast-paced, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The Branch Manager will proactively drive business growth within the estate agency market. This involves actively generating leads, managing staff, and effectively managing their own time and diary to optimize branch resources. The role requires a strong emphasis on accuracy, attention to detail, and delivering exceptional customer service to build and maintain positive relationships with clients and colleagues. Meeting and exceeding targets and objectives are key responsibilities of the role.
Principal Responsibilities
- Business Development and Marketing: Actively pursue new business opportunities following established strategies. Develop and implement marketing and canvassing plans to attract potential business. Analyse market trends and customer needs to tailor services and offerings accordingly. Maximise business opportunities by promptly responding to website and online property portal enquiries. Drive lead generation through collaboration with third-party suppliers such as insurances and utilities. Provide detailed reports on a weekly/monthly basis about the business in line with KPIs to track progress and inform senior manager with the information.
- Training, Coaching and Leadership: Conduct one-to-one ongoing and annual reviews according to company standards to ensure continuous improvement. Ensure compliance with internal procedures and systems from registering applications to tenancy move-ins and property completion processes. Facilitate ongoing staff development to ensure high levels of professionalism and customer service.
- Customer Service and Administration: Handle day-to-day general enquiries, both face-to-face and over the telephone, promptly and professionally. Ensure all enquiries and administrative tasks are completed accurately and in a timely manner. Maintain comprehensive records of all interactions and transactions on the designated software system. Provide exceptional customer service throughout the property lifecycle, from initial enquiries to completion/move out. Implement company training via the portal and ensure staff participation to reinforce learning and skill development.
- Compliance and Legal Responsibilities: Ensure compliance with all relevant legislation and regulations governing the industry. Oversee the completion of all appropriate sections of checklists and documentation to meet legal requirements. Uphold compliance with The Property Ombudsman Code of Practice and other industry standards. Regularly review and update internal processes and systems to ensure compliance and efficiency. Any ad hoc requests made by senior management.
Experience / Qualities Required
- Previous experience in a similar role within the UK estate agency industry.
- Excellent communication and interpersonal skills.
- Proven track record in business development and achieving targets.
- Ability to lead and motivate a team to deliver exceptional results.
- Proficiency in relevant software systems and technology.
- Attention to detail and strong organizational skills.
- Previous People Management experience (desirable).
Branch Manager employer: Hunters Estate Agents
Contact Detail:
Hunters Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Network within the estate agency industry by attending local events and joining relevant online forums. Building relationships with other professionals can lead to valuable insights and potential job leads.
✨Tip Number 2
Research StudySmarter's values and culture to align your approach during interviews. Demonstrating that you understand our mission and how you can contribute will set you apart from other candidates.
✨Tip Number 3
Prepare specific examples of how you've successfully driven business growth in previous roles. Highlighting your achievements in lead generation and team management will showcase your suitability for the Branch Manager position.
✨Tip Number 4
Stay updated on market trends and customer needs in the estate agency sector. Being knowledgeable about current challenges and opportunities will help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the estate agency industry. Focus on your achievements in business development, team leadership, and customer service to align with the Branch Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the estate agency market. Mention specific examples of how you've successfully driven business growth and managed teams in previous positions.
Highlight Key Skills: Emphasise your communication, organisational, and leadership skills in your application. Provide concrete examples of how you've used these skills to meet targets and improve customer service in past roles.
Showcase Compliance Knowledge: Demonstrate your understanding of compliance and legal responsibilities within the estate agency sector. Mention any relevant training or experience you have in adhering to industry regulations and standards.
How to prepare for a job interview at Hunters Estate Agents
✨Showcase Your Business Development Skills
Prepare specific examples of how you've successfully generated leads and driven business growth in your previous roles. Highlight any marketing strategies you've implemented that led to increased client engagement.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in training and coaching staff. Share instances where you motivated your team to achieve targets, and explain how you handle performance reviews and ongoing development.
✨Emphasise Customer Service Excellence
Prepare to talk about your approach to delivering exceptional customer service. Provide examples of how you've resolved client issues or improved customer satisfaction in past positions.
✨Know the Compliance Landscape
Familiarise yourself with the relevant legislation and regulations in the estate agency industry. Be prepared to discuss how you ensure compliance in your work and any processes you've implemented to maintain legal standards.
