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- Tasks: Assist in managing student accommodation and ensure a vibrant community atmosphere.
- Company: aparto creates supportive homes for students across the UK, Ireland, Italy, and Spain.
- Benefits: Enjoy competitive pay, comprehensive training, and a collaborative work environment.
- Why this job: Join a dynamic team, make a difference in students' lives, and develop your leadership skills.
- Qualifications: Customer service experience, sales skills, and a passion for supporting students are essential.
- Other info: Opportunity to lead events and foster a sense of belonging among residents.
The predicted salary is between 36000 - 60000 £ per year.
At aparto, we are more than just student accommodation; we are a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.
As an Assistant General Manager at aparto, you play a pivotal role in ensuring the success of our student communities. You will work closely with the General Manager to oversee daily operations, ensuring smooth running of the property. You will lead a diverse team and lead the selling of accommodation at our site, including face-to-face sales, on-site marketing, telephone and email correspondence, mixed with excellent customer service and front of house administration.
The role carries a high level of personal responsibility, including:
- Ensuring the property is health and safety compliant
- Overseeing budgets
- Managing positive relationships with stakeholders such as parents and universities
- Promoting aparto as the preferred student housing choice
As an Assistant General Manager, you will:
- Build positive relationships with residents, parents, and visitors, ensuring exceptional service and resolving concerns promptly
- Organise events, activities, and partnerships to create a welcoming and inclusive environment, fostering a sense of belonging
- Assist residents with navigating student life, providing guidance and addressing their needs effectively
- Track operational costs, optimise resource allocation, and contribute to achieving financial targets
- Complete daily transactions and tasks related to the financial operation of the property by collecting and posting rent, fees, and other payments, reconciling bank accounts, preparing financial reports, and processing invoices and payables
- Provide leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations
- Promote a collaborative, teamwork mindset
- Lead your team by providing ongoing training, coaching, and feedback, fostering a collaborative and positive work environment
- Assign tasks effectively, empowering your team to take ownership and contribute to shared goals
- Build a strong team spirit and encourage collaboration within the residence
- Implement marketing strategies to attract new residents and retain existing ones, achieving high occupancy rates
- Showcase apartments effectively, highlighting the benefits of living at aparto and addressing prospective residents' questions
- Efficiently manage the lease signing process, ensuring all documentation is completed accurately and timely
- Maintain a safe and secure environment, adhering to ANUK National Code of Standards and conducting regular safety inspections
- Establish and manage relationships with suppliers and contractors
- Attend relevant industry meetings and stay updated on market trends
- Participate in the on-call rota for emergencies
Qualifications:
- Experience of delivering excellent customer service
- A good working understanding of tenancy management and housing legislation
- A good handle on sales and marketing with a proven track record of results
- Ability to write reports and present performance indicators
- Strong IT skills transferable to in-house systems (Starrez, Peninsula etc.)
- Able to communicate effectively with people at all levels
- Problem-solving skills with ability to use own initiative
- Relevant student accommodation, leisure, hospitality or building management experience preferable
- Experience of offering pastoral care and spotting the issues that affect students
- Knowledge of the issues surrounding students
- Ability to handle sensitive issues
- Influencing skills and a professional outlook on challenging issues
- Outgoing and enthusiastic
- A desire to learn and to continually develop
- Willing to attend relevant training days/sessions
- Eager to seek feedback and review ways to do things better
- Able to work on own initiative
Assistant General Manager employer: Hines
Contact Detail:
Hines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with the student accommodation sector and the specific challenges students face. Understanding their needs will help you connect better during interviews and demonstrate your commitment to creating a supportive community.
✨Tip Number 2
Network with current or former employees of aparto or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and delivering excellent customer service. Be ready to share specific examples that highlight your leadership skills and ability to foster a collaborative environment.
✨Tip Number 4
Stay updated on the latest trends in student accommodation and marketing strategies. Being knowledgeable about current market dynamics will show your enthusiasm for the role and your proactive approach to attracting residents.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and team management. Use specific examples that demonstrate your ability to lead a team and manage operations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating supportive student communities. Mention how your skills align with the responsibilities of the Assistant General Manager role and provide examples of past successes in similar positions.
Showcase Relevant Experience: Emphasise any experience you have in student accommodation, hospitality, or property management. Highlight your understanding of tenancy management and housing legislation, as well as your ability to handle sensitive issues.
Demonstrate Your Communication Skills: Since the role requires effective communication with various stakeholders, ensure your application reflects your ability to communicate clearly and professionally. Consider including examples of how you've successfully resolved conflicts or built relationships in previous roles.
How to prepare for a job interview at Hines
✨Showcase Your Customer Service Skills
As an Assistant General Manager, you'll need to demonstrate your ability to deliver excellent customer service. Prepare examples from your past experiences where you resolved issues or enhanced the customer experience, especially in a student accommodation or hospitality context.
✨Understand the Role of Community Building
Familiarise yourself with the importance of creating a supportive community for students. Be ready to discuss how you would organise events and activities that foster a sense of belonging among residents, showcasing your understanding of student life.
✨Highlight Your Sales and Marketing Experience
Since the role involves promoting the property and attracting new residents, be prepared to talk about your previous sales and marketing successes. Share specific strategies you've implemented and the results achieved, demonstrating your ability to drive occupancy rates.
✨Demonstrate Leadership Qualities
As you'll be leading a diverse team, it's crucial to convey your leadership style. Discuss how you empower team members, provide training, and foster collaboration. Use examples that illustrate your ability to build a strong team spirit and manage relationships effectively.
