Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1000 stores.
- Benefits: Enjoy 25% discount, financial support, and opportunities for apprenticeships and development.
- Why this job: Be part of a passionate team celebrating life's moments in a fast-paced, supportive environment.
- Qualifications: Must have leadership skills, a customer-centric mindset, and be commercially minded.
- Other info: Exciting prospects await; apply early to secure your chance!
The predicted salary is between 24000 - 36000 £ per year.
Location: Whitchurch
Contracted Hours Available: 11.5
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellence service.
- You will be able to demonstrate good leadership skills.
- Positive forward thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
Package Description
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounted mobile phone contracts
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer-centric approach. Understanding their mission to celebrate life moments will help you align your responses during the interview, showcasing your passion for customer service.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you improved customer experience or operational efficiency, as this will demonstrate your leadership skills and commercial mindset.
✨Tip Number 3
Research the latest trends in retail and customer service. Being knowledgeable about current industry practices will not only impress your interviewers but also show that you're proactive and engaged in the retail environment.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and leadership roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive excellence.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Provide specific examples of how you've successfully led teams or improved customer experiences in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same as a Team Leader.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight your ability to motivate others and drive performance, especially in challenging situations.
✨Be Commercially Minded
Familiarise yourself with the store's performance data and be ready to discuss how you can contribute to commercial growth. Show that you understand the importance of sales targets and how to achieve them.
✨Engage with Enthusiasm
As an engaging team player, it's crucial to convey your enthusiasm during the interview. Practice active listening and ask insightful questions about the company culture and team dynamics to show your interest.
