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- Tasks: Join us as a Customer Service Specialist, managing logistics and ensuring top-notch customer satisfaction.
- Company: Be part of a dynamic team that values customer relationships and brand reputation.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: This role is perfect for those who love problem-solving and want to make a real impact.
- Qualifications: High school diploma required; experience with complex needs and CRM systems preferred.
- Other info: Ideal for high school and college students looking to kickstart their career in customer service.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Service Specialist (CSS) to act as a liaison, providing product and service information and resolving any emerging problems faced by our customers or suppliers. The CSS will be responsible for managing stock and planning for our brands, as well as organizing logistics. The aim of this role is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high levels of customer satisfaction. With a focus on clients and suppliers, this role is key to the company's image and reputation.
Responsibilities
- Organize logistics, including goods in and out.
- Manage incoming calls from suppliers, customers, or sales team.
- Book materials in and out.
- Study our brands and products to understand customer needs.
- Proactively identify and assess customer needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open communication.
- Provide accurate, valid, and complete information using the appropriate methods/tools.
- Meet personal and team sales targets and call handling quotas.
- Handle customer complaints, provide solutions, and follow up to ensure resolution.
- Keep records of customer interactions, process accounts, and file documents.
Requirements
- High school diploma or equivalent required; a bachelor's degree is optional.
- Experience working with individuals with complex needs.
- Proficiency with Microsoft Excel and Outlook.
- High computer literacy.
- Good mathematical skills.
- Experience managing sales budgets is desirable.
- Experience managing stock levels.
- Ability to calculate forecasts, price lists, and sales reports.
- Proven track record of exceeding quotas.
- Familiarity with CRM systems and practices.
- Customer-oriented with adaptability to different characters.
- Ability to coordinate with various departments for role accuracy.
- Ability to multitask, prioritize, and manage time effectively.
- Professionalism, commitment, and dedication are expected.
Customer Service Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with our brands and products before applying. Understanding what we offer will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in this role. Think about how you would handle difficult customers or resolve complaints effectively.
✨Tip Number 3
Demonstrate your proficiency with Microsoft Excel and Outlook by preparing examples of how you've used these tools in previous roles. This will highlight your technical skills during discussions.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Specialist position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Excel and Outlook, as well as your experience with CRM systems. Mention any previous roles where you managed stock levels or handled customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-oriented mindset and ability to build relationships. Use specific examples from your past experiences to demonstrate how you have successfully resolved customer issues or improved service standards.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial for a Customer Service Specialist.
How to prepare for a job interview at JR United Kingdom
✨Know the Company and Its Products
Before your interview, take some time to research the company and its products. Understanding their brand and what they offer will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult situations, resolved complaints, and built relationships with customers.
✨Showcase Your Organisational Skills
Since the role involves managing logistics and stock, be prepared to discuss how you stay organised. Share specific methods or tools you use to manage your time and tasks efficiently.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the role and the company. Inquire about team dynamics, challenges the company faces, or opportunities for growth within the position.
