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- Tasks: Join a small team to manage operational processes for payments and customer support.
- Company: A dynamic client focused on delivering efficient payment solutions.
- Benefits: Full-time role with potential for growth in a supportive environment.
- Why this job: Great opportunity to utilise your Mandarin skills while minimising operational risks.
- Qualifications: Must have 3 years UK work experience and fluency in Mandarin.
- Other info: Office-based role, 5 days a week, ideal for those seeking stability.
The predicted salary is between 36000 - 60000 £ per year.
It is essential that all candidates applying have a minimum of 3 years proven UK work experience. Our Client is looking for a Fluent Mandarin Swift Payments, Operations to join their small team on a permanent basis. This position is full time in office, 5 days per week.
The successful candidate will deliver operational processes to support the business and customers whilst maintaining close to zero operational risk losses. Responsibilities include:
- Covering multi-discipline Operational services including but not limited to Domestic and International Payments.
- Supporting and covering transaction flow and data entry for international and domestic payments.
- Monitoring daily queue management to review/process status of payments, client statements, account status and non-receipt of funds.
- Case Handling including dealing with funds that have been returned by our agent banks, funds that have been held by our agent banks for AML reasons and messages to request further information from our clients to facilitate held payments.
- Processing monthly charges against the Participant accounts relating to bank charges and overdraft usage.
- Understanding of the wider processes intra-day credit monitoring and case handling.
Must be competent on MS Office 2007 and SWIFT. Ability to communicate (written and oral) fluently in Mandarin is essential.
Contact Detail:
Barbara Houghton Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mandarin Speaking Job-accounts
✨Tip Number 1
Make sure to highlight your relevant UK work experience during any networking opportunities. Connect with professionals in the finance and payments industry who can provide insights or even refer you to the position.
✨Tip Number 2
Brush up on your knowledge of SWIFT and operational processes related to payments. Being able to discuss specific scenarios or challenges you've faced in previous roles will demonstrate your expertise and readiness for the job.
✨Tip Number 3
Practice your Mandarin communication skills, especially in a business context. Being able to articulate complex payment processes or issues clearly in Mandarin will set you apart from other candidates.
✨Tip Number 4
Familiarise yourself with the company culture and values of our client. Tailoring your approach to align with their ethos during interviews can significantly increase your chances of landing the job.
We think you need these skills to ace Mandarin Speaking Job-accounts
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your minimum 3 years of UK work experience in your CV and cover letter. Detail specific roles and responsibilities that align with the operational processes mentioned in the job description.
Showcase Language Skills: Since fluency in Mandarin is essential, include any relevant language certifications or experiences that demonstrate your proficiency. Mention situations where you have used Mandarin in a professional context.
Detail Technical Competence: Clearly outline your experience with MS Office 2007 and SWIFT in your application. Provide examples of how you've used these tools in previous roles, particularly in relation to payments and operations.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements of the role. Discuss your understanding of operational risk management and your approach to handling case management, as these are key aspects of the position.
How to prepare for a job interview at Barbara Houghton Associates Limited
✨Showcase Your Mandarin Skills
Since fluency in Mandarin is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the interview in Mandarin, so practice common phrases and industry-specific terminology beforehand.
✨Highlight Relevant Experience
With a minimum of 3 years UK work experience required, make sure to discuss your previous roles that relate directly to operational processes, payments, and case handling. Use specific examples to illustrate how your experience aligns with the job requirements.
✨Understand Operational Processes
Familiarise yourself with the operational processes related to domestic and international payments. Be ready to discuss how you would handle various scenarios, such as monitoring daily queues or dealing with returned funds, to show your understanding of the role.
✨Demonstrate MS Office Proficiency
As competency in MS Office 2007 is required, be prepared to discuss your experience with these tools. You might be asked about how you've used Excel for data entry or reporting in past roles, so have some examples ready to share.
