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- Tasks: Manage telemarketing campaigns and client relationships to ensure satisfaction and timely delivery.
- Company: Join NOS, a fast-growing startup revolutionising the commercial real estate sector since 2020.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a mission-driven team that values client satisfaction and continuous improvement.
- Qualifications: Excellent communication skills and a proactive attitude; telesales experience preferred but not essential.
- Other info: Located in Canary Wharf, London, this role offers a chance to thrive in a vibrant startup culture.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 2020, NOS is a disruptive CX business on a mission to ignite opportunity for businesses in the commercial real estate vertical through telemarketing, market intelligence, data analysis, and business consulting. Based in the UK and South Africa, we deliver our innovative solutions to clients across the United Kingdom, North America, and the EMEA region. Since 2021, we’ve helped our clients secure over £30 Million in revenue, with a sales pipeline exceeding £1.7 Billion. As a fast-growing startup, we value a strong culture and define “NOStronauts” as those who pay attention to detail, are willing to roll up their sleeves, obsess over client satisfaction, love helping others, and seek continuous professional growth.
Role Description:
Location: 77 Marsh Wall, Canary Wharf, London
Business hours: 08:30-17:00
Reporting to the Client Relations Associate Director, you will manage and deliver telemarketing campaigns for existing clients. You will have full responsibility for the services provided to your assigned clients, understanding their expectations to ensure timely delivery and client satisfaction. You will maintain direct contact with clients, adhering to our values and operating procedures.
Key Responsibilities:
- Ensure the delivery of contracted services to your clients without compromising quality.
- Manage client relationships effectively by nurturing strong working relationships with key contacts, decision-makers, and influencers.
- Deeply understand your clients’ priorities, strategies, and organization to add value across their broader organization.
- Participate in and/or lead client review meetings.
- Collaborate with the Account Manager to develop account growth plans.
- Provide accurate weekly and monthly reports internally and to clients.
- Update internal CRM systems to record daily progress.
- Ensure compliance with statutory and operational policies.
About You:
- Excellent listening skills, with the ability to engage and ask the right questions.
- Ability to prioritize tasks and multitask effectively.
- Strong communication and interpersonal skills.
- Engaging personality with storytelling ability and a fearless attitude.
- Enjoy working in diverse teams.
- Professional, customer satisfaction obsessed, and diligent.
- Ambitious, self-motivated, eager to learn, develop, and progress.
- Self-starter thriving in a fast-paced startup environment.
- Excellent written and spoken English skills.
Ideal Experience:
- Outbound/inbound telesales experience is essential.
- Understanding of B2B sales or client management is advantageous but not required.
- Knowledge of commercial real estate is advantageous but not required.
- Experience managing SLAs/KPIs and using CRM systems.
- Proficiency in MS Office, especially Outlook.
- This role is well-suited for candidates with experience in recruitment, media sales, or previous onsite leasing roles.
Nsibandze Outsourcing is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, or other protected characteristics.
Nice-to-have Skills: Client Management
Location: Canary Wharf, London
Business Development Representative employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Representative
✨Tip Number 1
Familiarise yourself with the commercial real estate sector. Understanding the industry will help you engage more effectively with potential clients and demonstrate your knowledge during conversations.
✨Tip Number 2
Network with professionals in the B2B sales and client management fields. Attend industry events or join relevant online forums to connect with others who can provide insights and possibly refer you to opportunities.
✨Tip Number 3
Practice your communication skills, especially storytelling. Being able to convey information engagingly will set you apart during interviews and client interactions.
✨Tip Number 4
Showcase your ability to manage relationships by preparing examples of how you've successfully nurtured client connections in the past. This will highlight your suitability for the role and align with NOS's values.
We think you need these skills to ace Business Development Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales, client management, or any related fields. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for business development and your understanding of the commercial real estate sector. Mention specific examples of how you've successfully managed client relationships or contributed to sales growth in previous roles.
Showcase Your Skills: In your application, emphasise your excellent communication skills and ability to multitask. Provide examples of how you've engaged clients effectively and contributed to their satisfaction in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at TieTalent
✨Research the Company
Before your interview, take some time to understand NOS's mission and values. Familiarise yourself with their services in telemarketing and market intelligence, as well as their achievements in the commercial real estate sector. This will help you demonstrate your genuine interest in the company and align your answers with their goals.
✨Showcase Your Communication Skills
As a Business Development Representative, strong communication is key. During the interview, practice active listening and articulate your thoughts clearly. Use examples from your past experiences to illustrate how you've effectively engaged with clients and built relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and client management skills. Prepare for scenarios where you might need to handle difficult clients or prioritise multiple tasks. Think of specific examples from your previous roles that highlight your ability to manage client expectations and deliver results.
✨Demonstrate Your Ambition and Growth Mindset
NOS values candidates who are eager to learn and grow. Be ready to discuss your career aspirations and how you plan to develop your skills in the role. Share any relevant training or professional development you've pursued, and express your enthusiasm for contributing to the company's success.
