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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle inquiries with a smile.
- Company: Join Holiday Inn Edinburgh, part of LGH Hotels Management, a leader in hospitality.
- Benefits: Enjoy employee discounts, free meals, wellness support, and growth opportunities.
- Why this job: Be the first impression for guests in a dynamic, supportive environment that values your contributions.
- Qualifications: Customer service experience, strong communication skills, and a friendly personality are essential.
- Other info: Flexible hours, including weekends, and a chance to work in a vibrant hotel setting.
The predicted salary is between 24000 - 36000 £ per year.
The Opportunity
Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.
What You'll Do:
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us:
- Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
- Strong communication and interpersonal skills, with a friendly and welcoming personality.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with computer systems and software, including reservation and property management systems.
- Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member - Edinburgh
✨Tip Number 1
Familiarise yourself with the Holiday Inn Edinburgh and its services. Understanding the hotel’s offerings, such as dining options and amenities, will help you engage confidently with guests and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common guest interactions. This could include check-in scenarios or handling complaints, which will prepare you to showcase your customer service abilities effectively.
✨Tip Number 3
Network with current or former employees of Holiday Inn or similar hospitality roles. They can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your flexibility and availability during the interview. Highlighting your willingness to work weekends and holidays can set you apart from other candidates, as this is crucial in the hospitality industry.
We think you need these skills to ace Front Office Team Member - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in hospitality. Emphasise skills like communication, multitasking, and familiarity with reservation systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific examples from your past roles that demonstrate your customer service skills.
Highlight Flexibility: Since the role requires flexible availability, make sure to mention your willingness to work weekends and holidays in your application. This shows you are committed and ready to meet the hotel's needs.
Show Enthusiasm for the Role: In your application, express genuine enthusiasm for the Front Office Team Member position. Explain why you want to work at Holiday Inn Edinburgh and how you can contribute to their team.
How to prepare for a job interview at LGH - Holiday Inn
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Familiarise Yourself with the Hotel
Before the interview, take a virtual tour of the Holiday Inn Edinburgh and learn about its amenities and services. This will not only show your interest in the role but also help you answer questions more confidently.
✨Demonstrate Your Multitasking Ability
The role requires handling multiple tasks simultaneously. Be ready to discuss how you manage your time and prioritise tasks in a busy environment, perhaps by sharing specific examples from previous jobs.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about team dynamics, training opportunities, or what a typical day looks like for a Front Office Team Member at the hotel.
