Digital Transformation Officer

Interim Digital Transformation Director Location: London-based with international scope A leading global financial services group is seeking an Interim Digital Transformation Director to lead a major change initiative across its client servicing and operations functions. This is a senior appointment within a high-profile transformation programme, focused on delivering AI-enabled, digital-first service models at scale across multiple markets. Operating at Group level and reporting to the Chief Operating Officer, the successful candidate will drive the end-to-end transformation of operational servicing, embedding intelligent automation and reimagining the client experience. This is a critical interim leadership role with immediate impact, long-term strategic value, and visibility at the most senior levels of the organisation. The Opportunity This appointment will suit a transformation leader with a strong blend of operational depth, technology fluency, and commercial pragmatism. You will be responsible for shaping and executing a global transformation roadmap that modernises infrastructure, simplifies operating models, and unlocks data-led decision-making across a highly regulated, client-centric environment. Key Responsibilities Lead the design and delivery of a comprehensive digital transformation strategy across client operations, aligned with enterprise objectives Define future-state operating models, underpinned by AI, automation, and data analytics to enhance service delivery and operational agility Develop robust governance, KPIs, and delivery frameworks to ensure execution at pace and measurable return on investment Serve as a strategic partner to the C-suite, securing alignment, sponsorship, and funding for transformation priorities Drive process reengineering across global servicing functions, focusing on efficiency, scalability, and client value Build and lead high-performing, cross-functional transformation teams, fostering a culture of innovation and accountability Oversee change management, communications, and stakeholder engagement to support adoption of new ways of working Champion the voice of the client throughout transformation efforts, embedding digital-first journeys and intelligent self-service models Leverage performance data to drive continuous improvement and measure business impact Candidate Profile Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services Proven track record in delivering major change programmes that span technology, operations, and customer experience Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing Commercially minded, with strong financial acumen and experience building business cases at enterprise level Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level Inspirational leadership style with experience building and scaling diverse, high-performing teams Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace Engagement Details This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth, innovation-focused environment. For the right individual, this could serve as a springboard to further strategic advisory or executive leadership roles. For a confidential discussion, please get in touch and send profiles to joflynn@nscg.com