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- Tasks: Engage with customers in arrears, offering tailored solutions and maintaining compliance with FCA guidelines.
- Company: Join a leading motor finance company in Swindon, focused on responsible lending and customer support.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by helping customers during tough times while working in a compassionate team.
- Qualifications: Experience in debt collection and strong knowledge of FCA regulations are essential.
- Other info: This is a temporary contract role requiring office attendance 3-4 times a week.
The predicted salary is between 36000 - 60000 £ per year.
4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Oxbow Resourcing Oxbow Resourcing – Your Risk & Compliance Recruitment Specialist ICA Partner Are you an experienced collections professional with a passion for delivering excellent customer service in a regulated environment? I am working with my client – a motor finance company, based in Swindon to seek a Collections Advisor to join their team on a temporary basis. Key Responsibilities: Engage with customers in arrears to understand their situation, offering tailored solutions in line with FCA guidelines. Handle sensitive customer interactions with empathy and compassion, ensuring vulnerable customers are treated with care. Maintain compliance with regulatory standards, demonstrating a strong understanding of FCA guidelines for financial services. About You: Proven experience in debt collection within financial services or another FCA-regulated business. Excellent telephone manner, coupled with a high degree of empathy and interpersonal skills. Strong knowledge of FCA regulations, especially regarding the treatment of vulnerable customers in arrears. Flexibility to commute to our Swindon office 3-4 times a week (full-time office attendance expected for the first couple of weeks). Initial contract duration of 6 months , with consideration for shorter assignments. Why Join the team? This is a fantastic opportunity to work with a leading organization where your expertise in collections will make a tangible difference. Join them in fostering responsible lending practices and supporting customers during challenging times. If you’re ready to take on a rewarding role in a supportive environment, apply today! Please note: This role is based in Swindon and requires office attendance. Seniority level Associate Employment type Contract Job function Customer Service #J-18808-Ljbffr
Contact Detail:
Oxbow Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Advisor
✨Tip Number 1
Familiarise yourself with FCA guidelines and regulations, especially those related to vulnerable customers. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Prepare for role-play scenarios that may come up during the interview process. Practising how to handle sensitive customer interactions with empathy can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the collections and finance sectors. Engaging with others in the industry can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Showcase your interpersonal skills by preparing examples of past experiences where you've successfully resolved customer issues. Highlighting these stories can illustrate your ability to connect with customers and provide tailored solutions.
We think you need these skills to ace Senior Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt collection and customer service, particularly within FCA-regulated environments. Use specific examples that demonstrate your understanding of FCA guidelines and your ability to handle sensitive situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention your empathy and interpersonal skills, and explain how these qualities will help you engage with customers in arrears effectively.
Highlight Relevant Experience: In your application, emphasise any previous roles where you dealt with vulnerable customers or worked in compliance-heavy environments. This will show the employer that you have the necessary skills and experience for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a regulated environment like this one.
How to prepare for a job interview at Oxbow Resourcing
✨Showcase Your Empathy
As a Senior Collections Advisor, demonstrating empathy is crucial. Prepare examples of how you've handled sensitive customer interactions in the past, especially with vulnerable customers. This will show your ability to connect and provide tailored solutions.
✨Know Your FCA Guidelines
Familiarise yourself with the FCA regulations relevant to debt collection. Be ready to discuss how you ensure compliance in your previous roles. This knowledge will highlight your expertise and commitment to maintaining regulatory standards.
✨Demonstrate Your Communication Skills
Your telephone manner is key in this role. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, focusing on how to convey information effectively while remaining compassionate.
✨Prepare for Questions on Customer Scenarios
Expect questions that assess your problem-solving skills in real-life customer situations. Think of specific instances where you successfully resolved issues or provided support to customers in arrears, and be ready to share these stories.
