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- Tasks: Support and develop the 1st Line Application Support Engineers while managing application issues.
- Company: Join Cumberland Building Society, a Mutual organisation dedicated to community and colleague wellbeing.
- Benefits: Enjoy a competitive salary, hybrid working, 25 days holiday, and personal development opportunities.
- Why this job: Be part of a transformative team that values creativity and cultural change in a supportive environment.
- Qualifications: A passion for technology, effective communication skills, and a customer-first mindset are essential.
- Other info: This role requires occasional travel to Carlisle; flexibility is key.
The predicted salary is between 30900 - 46800 £ per year.
Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us. We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.
A new and exciting opportunity has arisen for a 2nd Line Application Support Engineer role within our Application Support Team (AST). The successful candidate for this role will play a key part in the continued expansion of the AST, supporting the team in facing the challenges and opportunities that the transformation programme will bring, maintaining new and existing applications as well as embracing the adoption of ITIL best practice, agile mindset, and the ethos of Continuous Improvement.
The Benefits
- Salary - up to £38,990 p.a. – depending on skills and experience.
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
- Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.
- Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
The Role
Reporting into the 3rd Line Application Support Engineer, you will support by developing the 1st Line Application Support Engineers, taking on the responsibilities of training, and upskilling 1st Line team members. You will act as the 2nd line support and escalation point for the 1st line Application Support Team providing subject matter expertise and assistance across the section to deliver against IT BAU, Change and New Cumberland commitments which may include overnight deployments and out of hours on call, which attracts an additional allowance. The successful candidate will play a key role in improving the Application Support teams capability, supporting both the AST Lead and 3rd Line Application Support Engineer in developing team initiatives, ways of working, embed both ITIL and Agile practices, whilst identifying and driving opportunities for the team to improve and become a more efficient function.
About you
You will have the ability to work and communicate effectively with key business stakeholders and teams. A passion for embracing change and exploring opportunities to improve ways of working, change mindsets and build high performing teams. A keen interest in technology, a technical mind, and a willingness to gain knowledge and understanding of deploying, maintaining, and managing applications, middleware, and hardware. You will be able to manage your own workload effectively and exhibit a good understanding of priority management to ensure your focus enables the best possible delivery of service to application users. You bring a customer first mindset in all that you do ensuring that the services and solutions managed by the team provide the best possible experience for end users.
Location
This role is hybrid; however, elements of the role will require travel to Carlisle. The candidate must be prepared to travel to these sites when required with reasonable notice.
2nd Line Application Support Engineer employer: Cumberland Building Society
Contact Detail:
Cumberland Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Application Support Engineer
✨Tip Number 1
Familiarise yourself with ITIL and Agile methodologies, as these are key components of the role. Understanding how these frameworks can improve application support will not only help you in the interview but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Showcase your ability to communicate effectively with stakeholders. Prepare examples from your past experiences where you've successfully collaborated with teams or improved processes, as this aligns with the company's focus on cultural change and teamwork.
✨Tip Number 3
Highlight your technical skills related to application support, middleware, and hardware management. Be ready to discuss specific technologies you've worked with and how you've contributed to their deployment and maintenance.
✨Tip Number 4
Demonstrate your customer-first mindset by preparing scenarios where you've enhanced user experience or resolved issues efficiently. This will resonate well with the company's values and show that you prioritise service delivery.
We think you need these skills to ace 2nd Line Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 2nd Line Application Support Engineer role. Focus on your technical expertise, problem-solving abilities, and any experience with ITIL and Agile practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to improving ways of working. Mention specific examples of how you've embraced change in previous roles and how you can contribute to the Cumberland's transformation journey.
Highlight Your Communication Skills: In your application, emphasise your ability to communicate effectively with stakeholders. Provide examples of how you've successfully collaborated with teams or trained others, as this is crucial for the role.
Showcase Your Customer-First Mindset: Demonstrate your customer-first approach by including examples of how you've prioritised user experience in your previous roles. This will resonate well with the values of the Cumberland Building Society.
How to prepare for a job interview at Cumberland Building Society
✨Understand the Company Culture
Before your interview, take some time to research Cumberland Building Society's values and culture. They emphasise community and transformation, so be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Showcase Your Technical Skills
As a 2nd Line Application Support Engineer, you'll need to demonstrate your technical expertise. Be ready to discuss specific technologies you've worked with, particularly in application support, middleware, and hardware management. Prepare examples of challenges you've faced and how you resolved them.
✨Emphasise Your Teamwork Abilities
This role involves training and upskilling 1st Line team members, so highlight your experience in mentoring or collaborating with others. Share examples of how you've contributed to team initiatives and improved ways of working in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer-first mindset. Think about past experiences where you had to manage priorities effectively or handle difficult situations with users, and be ready to explain your thought process.
