Director, Tech Solution Consulting

Are you a marketing technology leader who thrives at the intersection of technology and business, capable of driving strategic initiatives and shaping the future of personalized customer experiences? Do you possess the ability to dive into the complexities of marketing platforms while effortlessly communicating their value to a room full of executives? Are you a trusted advisor, a skilled presenter, and a passionate advocate for innovation in the MarTech space, with a proven track record of leading and mentoring high-performing teams?

What will your day look like?

As a key member of the Solution Consulting leadership team, you will play a pivotal role in driving the strategic direction of our technology solutions. Reporting to the Senior Director of Solution Consulting, you will be a trusted advisor, guiding our clients and internal stakeholders towards significant growth by deeply understanding their complex needs and crafting tailored, cutting-edge technology solutions. You will also be responsible for sharing the responsibilities currently held by the Senior Director of Solution Consulting.

Our Solution Consulting team acts as the bridge between business goals and technological possibilities, translating complex requirements into clear roadmaps and innovative designs that empower our clients to thrive. You will be responsible for being a senior stakeholder who can deliver projects, stand up in front of clients, position map, steer conversations, and handle difficult conversations.

Your responsibilities will include:

• Strategic Leadership: Contributing to the overall strategic direction of the Solution Consulting team, aligning technology solutions with business objectives, and identifying opportunities for innovation and growth.
• Client Engagement: Building and maintaining strong relationships with key client stakeholders, acting as a trusted advisor and thought leader on marketing technology trends and best practices.
• Solution Design & Implementation: Overseeing the design and implementation of complex marketing technology solutions, ensuring alignment with client requirements and industry best practices.
• New Business Development: Actively participating in new business pursuits, including leading presentations, developing proposals, and contributing to RFIs and RFPs.
• Vendor Relationships: Cultivating and maintaining strong relationships with key technology vendors (Adobe, Salesforce, Braze, etc.), staying abreast of new product developments and identifying opportunities for collaboration.
• Team Mentorship & Development: Mentoring and developing junior members of the Solution Consulting team, fostering a culture of collaboration, innovation, and continuous learning.

You will serve as the go-to technical expert on client projects, working closely with internal teams (Technology, Data, Experience, Strategy). Act as a translator, transforming ambitious client goals into actionable technology strategies. Collaborate with our growth team on pitches, RFPs, and high-level scoping. Stay ahead of the curve by keeping your finger on the pulse of the latest marketing technologies and developing insightful points of view.

Who are you going to work with?

As a valued member of our Solution Consulting team, you will benefit from a supportive environment where knowledge sharing and collaboration are paramount. You will be working alongside brilliant minds who are passionate about pushing the boundaries of marketing technology. You will be working closely with the Senior Director of Solution Consulting and collaborating with a diverse network of experts across our global offices, spanning technology, data, experience, and client service teams.

What do you bring to the table?

We are seeking a highly experienced technology leader who embodies a rare combination of technical expertise, exceptional communication skills, and a drive to make a real impact. You bring a passion for marketing technology and a genuine desire to make a difference for our clients. You have a proven track record of leadership and success in a solutions consulting or related role (e.g., technical consulting or customer success management) at a senior level, with experience managing and mentoring teams. You possess a strong foundation in one or more core marketing technology platforms like: Salesforce Marketing Cloud, Adobe Experience Cloud, Braze, etc. You are a natural communicator with exceptional presentation skills, capable of captivating any level audience in speech, writing and PowerPoint. Proven experience building strong relationships and managing different stakeholders. Experience in direct new business development and business expansion.

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalisation at scale, marketing automation and CRM. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.