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For Companies At a Glance
- Tasks: Become a Customer Advisor while gaining hands-on experience in the automotive industry.
- Company: Join Stellantis &You UK, a leader in the motor vehicle manufacturing sector.
- Benefits: Enjoy a salary, specialised training, employee car and share schemes, plus discounts at major retailers.
- Why this job: This apprenticeship offers a unique chance to develop customer service skills and grow within a supportive culture.
- Qualifications: GCSEs Grade C/4 in Maths and English or equivalent; self-motivated and excellent communication skills required.
- Other info: Stellantis is an equal opportunity employer, encouraging applications from all backgrounds.
This program offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands-on experience in the automotive industry as a Customer Advisor. As a Stellantis &You Apprentice, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. This program aims to provide a comprehensive understanding of the aftersales business which will provide you with a strong foundation to make informed decisions, manage our customers and contribute to the overall growth and success of our organisation.
Are you the ONE?
You should have a minimum of GCSEs Grade C/4 including Maths and English or equivalent. In Scotland, applicants must have or be predicted to achieve National 4 or above in English and Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted. You are a self-motivated, passionate, innovative individual. You have excellent communication skills and are able to build strong, collaborative, working relationships with employees and teams across the organisation and at all levels. You are organised and are good at absorbing information and analysing problems, above all with a creative mindset.
The Benefits
Here at Stellantis &You, our benefits are so much more than just a salary. Are you ready? From day one you will have access to:
- 2-year fixed term contract
- Training at our dedicated Academy
- Specialised training sessions with our in-house trainer
- Employee Car Scheme
- Employee Share Scheme
- Money savings at large retailers through the Reward Gateway
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Apprentice Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor
✨Tip Number 1
Research Stellantis &You UK and their customer service values. Understanding their mission and how they approach customer satisfaction will help you align your answers during any interviews or discussions.
✨Tip Number 2
Prepare to demonstrate your communication skills. Since the role requires excellent communication, think of examples from your past experiences where you've successfully resolved issues or built relationships with customers.
✨Tip Number 3
Showcase your passion for the automotive industry. Being knowledgeable about current trends or innovations in the automotive sector can set you apart and show your genuine interest in the field.
✨Tip Number 4
Network with current or former employees of Stellantis &You UK. Engaging with them on platforms like LinkedIn can provide you with insider insights and potentially valuable referrals.
We think you need these skills to ace Apprentice Customer Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Apprentice Customer Advisor at Stellantis &You. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and qualifications mentioned in the job description. Emphasise your GCSEs in Maths and English, as well as any other relevant qualifications or experiences that demonstrate your ability to excel in customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Use specific examples to illustrate your communication skills and ability to work collaboratively with others.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stellantis &You UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in the past, as this role is all about delivering first-class service.
✨Demonstrate Your Communication Skills
Since excellent communication is key for a Customer Advisor, practice articulating your thoughts clearly. Be prepared to answer questions about how you would handle different customer scenarios, showcasing your ability to build strong relationships.
✨Research Stellantis &You
Familiarise yourself with Stellantis &You and their values. Understanding their commitment to customer service and the automotive industry will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the apprenticeship programme, training opportunities, or the company culture to show your genuine interest in the role.
