Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with clients and manage relationships while processing data and handling queries.
- Company: Join Midland Credit Management, a leading company focused on ethical financial solutions.
- Benefits: Enjoy a competitive salary, hybrid work, discounts, health insurance, and more perks.
- Why this job: Be part of a dynamic team in a rapidly growing company with excellent career progression.
- Qualifications: 2+ years in customer service, strong communication skills, and proficiency in MS Office required.
- Other info: Diversity and inclusion are key values; background checks will be conducted.
The predicted salary is between 23809 - 24394 £ per year.
Are you a driven and motivated individual? Do you enjoy working in a fast-paced environment? Are you a natural at building and maintaining relationships? If you’ve answered yes, then you could be the right person to join the External Services department on a permanent basis.
What You Can Expect
- Salary of £23,809 - £24,394
- Permanent Hybrid working
- Competitive salary and a fantastic bonus scheme
- Benefits including discount and cash back on hundreds of high-street shops and private health insurance
As our new External Services Consultant, you play an important role as you would be the interface between Cabot Financial and our external third parties. It’s a great opportunity to have responsibility for several specific suppliers and to handle all processes, actions and queries relating to these suppliers. In addition, you will support the team and other internal departments when needed.
Key Responsibilities Include
- Build and maintain day to day relationships with clients, external third parties and internal departments.
- Process incoming data feeds, reports and requests for additional information within SLA.
- Analyse and reconcile data on a regular basis.
- General ad hoc tasks i.e., actioning e-mails, answering calls, and responding to post.
- Additional tasks as allocated by manager.
- Regular contact with vendors and agents as well as internal departments.
Things We Need From You
- Must have 2 or more years’ experience working in a customer service focused role.
- Knowledge of the litigation process is desirable.
- Excellent ability to analyse and report findings on large volumes of information.
- Excellent communication skills – able to interact confidently with clients and colleagues.
- Good understanding of MS applications including Word and Excel.
- Highly organised and great attention to detail.
- Ability to prioritise tasks and keep to strict deadlines without difficulty.
- Can take ownership of tasks, use initiative, and demonstrate good judgement.
What happens next?
If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!
Working For Cabot
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.
External Services Consultant employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land External Services Consultant
✨Tip Number 1
Familiarise yourself with the key responsibilities of the External Services Consultant role. Understanding how to build and maintain relationships with clients and third parties will be crucial, so think about examples from your past experience that demonstrate your skills in this area.
✨Tip Number 2
Brush up on your analytical skills, as the role involves processing data feeds and reconciling information. Consider preparing a few scenarios where you've successfully handled large volumes of data or resolved discrepancies, as this will show your capability in this aspect.
✨Tip Number 3
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to prepare for potential questions about how you would handle specific client interactions or internal communications.
✨Tip Number 4
Research Midland Credit Management and their values, especially their commitment to ethical treatment and diversity. Being able to align your personal values with theirs during discussions can make a strong impression and show that you're a good cultural fit.
We think you need these skills to ace External Services Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles. Emphasise any experience you have with data analysis and relationship management, as these are key for the External Services Consultant position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to analyse large volumes of information and your excellent communication skills.
Showcase Relevant Experience: When detailing your work history, focus on achievements that demonstrate your ability to build relationships and manage tasks effectively. Use quantifiable results where possible to illustrate your impact in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Showcase Your Relationship-Building Skills
As an External Services Consultant, you'll need to build and maintain relationships with clients and third parties. Prepare examples from your past experiences where you've successfully established rapport and resolved issues.
✨Demonstrate Analytical Abilities
The role requires analysing and reconciling data. Be ready to discuss how you've handled large volumes of information in previous roles, including any tools or methods you used to ensure accuracy.
✨Highlight Customer Service Experience
With a requirement of at least two years in a customer service role, be prepared to share specific instances where you went above and beyond for a customer. This will show your commitment to excellent service.
✨Familiarise Yourself with MS Applications
Since the job mentions a good understanding of MS Word and Excel, brush up on your skills in these applications. You might be asked about how you've used them in previous jobs, so have some examples ready.
