Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to streamline their rental experience and resolve queries efficiently.
- Company: Join Avis Budget Group, a leader in travel arrangements, committed to exceptional customer service.
- Benefits: Enjoy flexible hybrid working, competitive salary, 25 days holiday, and employee discounts.
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: Customer service experience preferred; strong communication skills and a results-driven mindset are essential.
- Other info: Work in a vibrant Glasgow City Centre location with a supportive team culture.
The predicted salary is between 20400 - 30600 £ per year.
Job type: Full-time, Permanent
Salary: Base £25,500 with monthly commission opportunities.
Hybrid: Flexible working (office and home based), Glasgow City Centre
Shift and schedule: Glasgow Service Room is open Monday to Friday 8am - 6pm and Sundays 9:30am – 6pm. You will work on a rotational shift pattern within those hours and work (currently) 1 in 5 Sundays.
Role Overview
As a Sales and Service Agent in ABG’s Quick Pass Team, you will play a crucial role in delivering an end-to-end Digital Check-In Service. You will engage with customers both domestic and globally, handling their queries, and providing a seamless, efficient pre-rental experience. This hybrid role allows you to work flexibly, delivering personalised service and achieving sales targets while helping us set new industry standards.
This person will be responsible for ensuring we obtain vital information from our customers in advance of their arrival to reduce unnecessary contact between our employees and customers, reduce wait times, and offer our customers a better rental experience.
Responsibilities
- Engage with customers via phone and email to collect information and expedite their rental process.
- Ensure a seamless customer journey by resolving queries promptly and maintaining a high level of professionalism.
- Carry out mandatory pre-rental checks, highlighting any potential risks and following company policies and procedures to ensure compliance.
- Maximise revenue by recommending and selling additional products and services, to meet both personal and team sales targets.
- Effectively resolve customer concerns using proven techniques like Listen, Own, and Resolve.
Skills/Experience
- Experience working in a customer service environment.
- Prior sales experience (telesales preferable but not essential).
- Proficient in MS Office Applications.
- Strong communication skills (both verbally & written), with the ability to build rapport and adapt to varying customer types.
- Ability to work independently and as part of a team.
- Good time management and prioritisation of workload.
- Results-driven mindset with a focus on achieving and exceeding sales targets.
- Resilient with the ability to consistently perform under pressure.
- Ability to speak multiple languages is desirable but not essential.
Great rewards for great work
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer a competitive benefits package to support your well-being and career growth, including:
- 25 days holiday plus Bank Holidays
- Highly competitive commissions
- Company Pension
- Employee Health Programme
- Employee discounts on car rental across Avis Budget Group.
- Cycle to Work Scheme.
- Many retail discounts on travel and leisure, health & well-being, eating out, shopping and lifestyle.
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Call Center Agent
✨Tip Number 1
Familiarise yourself with the company's services and products. Understanding what Avis Budget Group offers will help you engage customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves engaging with customers via phone and email, being articulate and confident in your speech will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples where you've successfully resolved customer issues or met sales targets, as these experiences will be valuable in the interview.
✨Tip Number 4
Showcase your adaptability and resilience. The job requires handling various customer types and working under pressure, so be ready to discuss how you've thrived in similar situations in the past.
We think you need these skills to ace Sales and Service Call Center Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to engage with customers and resolve queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention how your skills align with the responsibilities of the Sales and Service Call Center Agent role, and express your enthusiasm for working in a hybrid environment.
Highlight Key Skills: In your application, emphasise your strong communication skills, ability to work under pressure, and results-driven mindset. These are crucial for the role and will help you stand out to the hiring team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
Since the role involves engaging with customers, be prepared to discuss your previous customer service experiences. Highlight specific situations where you resolved issues or provided exceptional service, as this will demonstrate your ability to handle queries effectively.
✨Demonstrate Sales Acumen
Even if you don't have extensive sales experience, think of examples where you've successfully persuaded someone or upsold a product. This could be from any job or even personal experiences. Showing that you understand the sales process can set you apart.
✨Familiarise Yourself with the Company
Research Avis Budget Group and their Quick Pass Team. Understanding their services and values will help you tailor your answers and show genuine interest in the company. Mentioning specific aspects of their operations can impress the interviewers.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, working under pressure, and achieving sales targets. Practising your responses will help you feel more confident during the interview and allow you to articulate your thoughts clearly.
