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For Companies At a Glance
- Tasks: Engage with customers, provide expert travel advice, and exceed sales targets.
- Company: Join Virgin Atlantic, a leading travel company focused on innovation and customer experience.
- Benefits: Enjoy hybrid remote work, competitive salary, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values creativity and positive change in travel.
- Qualifications: Customer service experience and a passion for sales are essential; tech-savvy is a plus.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 22300 - 29000 £ per year.
Contract Type: Permanent, Full Time
Salary: £26,374.00 per year + OTE
Hours: Full-time basis (37.5 hours a week) Mixture of days, evenings and weekend between the hours of Monday – Friday 0900-2100, Saturday 0900-1900, Sunday 1000-1800
Location: Hybrid remote working up to 3 days a week in Crawley, West Sussex
In a nutshell
At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we’re harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity.
Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they’re not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you’re ready to take your career to new heights, read on.
Day to day
- Taking calls from our customers daily, offering them expert destination knowledge every time.
- Using your personality, you’ll adapt to each, and every customer bringing our amazing products to life and promote the Holiday experience to all in a positive and enthusiastic manner.
- Being able to build relationships quickly, earn trust and be able to respond to customer’s needs.
- Meeting and exceed set targets including conversion, revenue, and customer satisfaction measures.
- Achieve and exceed upsell targets to enhance customers travel experience.
- Utilise multiple reservation systems to obtain quotations and to complete bookings.
- Follow up on all customer leads to maximise sales and exceed our customer requirements.
About you
If targets motivate you, and you love the thrill of making a sale by matching our great products to our customers, why not apply to join our sales team. To be successful in this role you will need to have:
- Proven customer service experience
- Experience of working in a sale targeted role
- Ability to work on own initiative and motivate others around them
- Confidence with technology – we will train you in the systems we use, but sound experience in navigating a laptop and the internet is essential.
- You’ll be pro-active and versatile with a passion for customer experience alongside working accurately under pressure.
- Strong negotiation, interpersonal, written and oral communications skills
- Exceptional ability to thrive under pressure and work well within a team environment
- Aptitude to build rapport with the customer
- Adaptable to flexible working hours and needs of the business
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team.
Sales Advisor employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
recruitment@fly.virgin.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Virgin Atlantic's values and mission. Understanding their commitment to customer experience and innovation will help you align your responses during interviews, showcasing how you can contribute to their vision.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing different customer scenarios can help you become more comfortable with building rapport and responding to various customer needs effectively.
✨Tip Number 3
Research the latest travel trends and popular holiday destinations. Being knowledgeable about current travel options will not only impress your interviewers but also prepare you for the type of questions you might face when discussing customer inquiries.
✨Tip Number 4
Showcase your adaptability and ability to work under pressure. Think of examples from your past experiences where you successfully managed challenging situations or met tight deadlines, as this will resonate well with the role's requirements.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Advisor position at Virgin Atlantic Holidays. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service or sales experience. Use specific examples that demonstrate your ability to meet targets, build relationships, and adapt to customer needs.
Showcase Your Personality: Since the role requires a positive and enthusiastic approach, let your personality shine through in your application. Use a friendly tone and express your passion for customer experience and travel.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention how your skills align with Virgin Atlantic's values and mission, and why you would be a great fit for their team.
How to prepare for a job interview at Virgin holidays
✨Show Your Passion for Travel
As a Sales Advisor for Virgin Atlantic Holidays, it's essential to convey your enthusiasm for travel. Share personal experiences or destinations you love, and demonstrate how this passion can enhance the customer experience.
✨Demonstrate Customer Service Skills
Highlight your proven customer service experience during the interview. Be ready to discuss specific examples where you've successfully built relationships, resolved issues, or exceeded customer expectations.
✨Prepare for Target-Driven Questions
Since the role involves meeting sales targets, prepare to discuss your experience in sales-driven environments. Be ready to share how you've met or exceeded targets in previous roles and what strategies you used to achieve success.
✨Familiarise Yourself with Technology
Confidence with technology is crucial for this role. Before the interview, ensure you're comfortable navigating common software and online systems. You might be asked about your tech skills, so be prepared to discuss your experience with various tools.
