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- Tasks: Lead and manage strategic partnerships with national grocery chains for PayPoint.
- Company: Join PayPoint, a leader in retail account management and innovative payment solutions.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving impactful partnerships and enhancing retail experiences.
- Qualifications: 5+ years in account management or commercial partnerships; strong negotiation skills required.
- Other info: Opportunity to lead a high-performing team and shape the future of retail partnerships.
The predicted salary is between 43200 - 72000 £ per year.
To lead PayPoint’s retail account strategy by developing and managing long-term, high-impact partnerships with large national grocery chains. The role is focused on maximising the strategic and commercial value of these partnerships across PayPoint’s full suite of products and services.
Define and execute the strategic direction for managing national grocery accounts, ensuring alignment with commercial goals and long-term value creation. Build and embed structured, disciplined account management practices that enable consistency, scalability, and high-quality delivery across a diverse and complex retail partner base.
Foster a culture of accountability in relationship management, including rigorous planning, clear performance tracking, and regular structured reviews. Prioritise account focus based on strategic alignment, commercial opportunity, and potential for partnership expansion across PayPoint’s product suite.
Lead commercial negotiations and manage contracts with retail partners, ensuring that agreements are commercially sound, well-governed, and enable long-term growth. Maintain and oversee detailed account plans for key partners, covering commercial targets, service performance, risk, and relationship development strategies.
Work cross-functionally with Product, Operations, Customer Service, and Legal to ensure cohesive delivery, issue resolution, and continuous service improvement across all accounts. Lead and develop a high-performing retail account team, ensuring team members are equipped with the structure, tools, and support needed to manage accounts effectively and professionally.
Monitor and uphold service quality standards, ensuring proactive and transparent communication with retailers during change, incidents, or escalations.
Requirements:
- Proven experience managing strategic commercial relationships within complex, multi-product environments.
- Minimum 5 years’ experience in account management, commercial partnerships, or client-facing roles.
- Demonstrated success in improving account management operations through structured processes and disciplined execution.
- Strong capability in contract negotiation and lifecycle management across multiple, high-value accounts.
- Experience managing multi-site retail accounts at scale.
- Proven experience in leading and developing commercially focused account teams.
- Process-oriented and disciplined in how relationships and account performance are managed.
- Excellent planning and prioritisation skills, able to balance scale with depth of relationship.
- Experienced in contract negotiation and commercial delivery.
- Data-literate and results-driven, with a focus on using insight to improve outcomes.
Contact Detail:
PayPoint plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account and Office Manager
✨Tip Number 1
Familiarise yourself with PayPoint’s products and services. Understanding the full suite will not only help you in discussions but also demonstrate your commitment to the role and the company.
✨Tip Number 2
Network with professionals in the retail account management field. Attend industry events or join relevant online forums to connect with others who may have insights into the role and the company culture.
✨Tip Number 3
Prepare to discuss your experience with managing complex commercial relationships. Be ready to share specific examples of how you've successfully navigated challenges and driven results in previous roles.
✨Tip Number 4
Showcase your leadership skills by discussing how you've developed teams in the past. Highlight any strategies you've implemented that led to improved performance and accountability within your team.
We think you need these skills to ace Account and Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and commercial partnerships. Use specific examples that demonstrate your success in managing strategic relationships and improving operations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and PayPoint’s mission. Clearly outline how your skills and experiences align with the job description, particularly in leading teams and managing complex accounts.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention any successful negotiations or partnerships you’ve developed that resulted in significant growth or improved service delivery.
Prepare for Potential Questions: Anticipate questions related to your experience in contract negotiation and managing multi-site accounts. Be ready to discuss specific strategies you’ve implemented to enhance account performance and foster strong relationships.
How to prepare for a job interview at PayPoint plc
✨Showcase Your Strategic Thinking
Be prepared to discuss how you would define and execute a strategic direction for managing national grocery accounts. Highlight your experience in developing long-term partnerships and how you've maximised commercial value in previous roles.
✨Demonstrate Your Account Management Skills
Share specific examples of how you've built structured account management practices in the past. Discuss your approach to ensuring consistency and scalability, and how you've fostered a culture of accountability within your teams.
✨Highlight Your Negotiation Experience
Prepare to talk about your experience in leading commercial negotiations and managing contracts. Be ready to provide examples of how you've ensured agreements are commercially sound and have enabled long-term growth for your partners.
✨Emphasise Cross-Functional Collaboration
Discuss your experience working with various departments such as Product, Operations, and Customer Service. Explain how you've ensured cohesive delivery and issue resolution across accounts, and how this has contributed to continuous service improvement.
