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- Tasks: Be the friendly face that ensures every visitor has a five-star experience.
- Company: Join Rapport Guest Services, a leading inclusive employer in the LGBTQ+ community.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Why this job: Make a real impact daily while thriving in a supportive, people-first culture.
- Qualifications: A friendly attitude, problem-solving skills, and a love for service are essential.
- Other info: This is a full-time, permanent role with flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
Rapport is looking for a Guest Services Ambassador to join our Birmingham-based team at a prestigious client site. The client is a professional body with a global presence, and the role you will play is a vital one. You will be the friendly face and the helpful hand that defines every visitor's experience. Working independently on-site, with support from our Workplace Assistant and Account Lead, you will champion five-star service, surprise and delight, and keep the business running smoothly behind the scenes.
This is a hands-on, proactive role for someone who thrives on variety, keeps calm under pressure, and always has a warm smile ready. It's about making the ordinary feel extraordinary - every single day.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; 9 AM - 6 PM with a high degree of flexibility around the service hours)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main Responsibilities
- Deliver five-star guest service with warmth, professionalism, and care
- Greet, assist, and escort visitors - always making them feel seen and valued
- Keep reception and waiting areas pristine, polished and welcoming
- Manage meeting room bookings and confirmations with sharp attention to detail
- Support set-ups for rooms and events, including furniture moves
- Carry out building and reception inspections, reporting issues as needed
- Run weekly fire alarm tests and manage access cards securely
- Tackle helpdesk tickets and admin tasks quickly and efficiently
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Have a friendly, upbeat attitude and a love for service that shines through
- Be resourceful and proactive, always looking for ways to improve things
- Stay calm under pressure and take pride in solving problems on the spot
- Be comfortable working independently, but never afraid to ask for help
- Enjoy keeping things organised, tidy and running like clockwork
- Adapt easily to change and roll up their sleeves when needed
- Value professionalism, integrity, and making a real impact day-to-day
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Guest Services Ambassador - Birmingham (RGSA) employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Ambassador - Birmingham (RGSA)
✨Tip Number 1
Familiarise yourself with Rapport's values and mission. When you understand what they stand for, you can tailor your approach during the interview to demonstrate how you embody those values in your previous experiences.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, showing that you can handle various situations with a friendly attitude will make you stand out as a candidate.
✨Tip Number 3
Network within the LGBTQ+ community and beyond. Engaging with professionals in similar roles can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss specific examples of how you've delivered exceptional service in the past. Highlighting your proactive problem-solving skills will resonate well with the hiring team looking for a Guest Services Ambassador.
We think you need these skills to ace Guest Services Ambassador - Birmingham (RGSA)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Guest Services Ambassador position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Rapport Guest Services that resonate with you, such as their commitment to inclusion and exceptional service standards.
Highlight Relevant Experience: In your CV, focus on previous roles where you provided customer service or worked in a similar environment. Use specific examples to demonstrate your ability to deliver five-star service and handle various tasks efficiently.
Showcase Your Soft Skills: Emphasise your interpersonal skills, such as being friendly, resourceful, and calm under pressure. These traits are crucial for a Guest Services Ambassador, so make sure to provide examples of how you've demonstrated these qualities in past experiences.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Show Your Warmth
As a Guest Services Ambassador, your role is all about making visitors feel welcome. During the interview, demonstrate your friendly and upbeat attitude. Share examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Highlight Your Problem-Solving Skills
The job requires someone who can stay calm under pressure and solve problems on the spot. Prepare to discuss specific situations where you successfully tackled challenges, showcasing your resourcefulness and proactive approach.
✨Emphasise Attention to Detail
Managing meeting room bookings and ensuring a pristine reception area are key responsibilities. Be ready to talk about your organisational skills and how you ensure everything runs smoothly, even when juggling multiple tasks.
✨Align with Company Values
Rapport values include creating rapport, being brilliant, and walking tall. Familiarise yourself with these values and think of ways you embody them. During the interview, express how your personal values align with those of the company.
