Field Account Manager

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

• Salary: Up to £40,000 plus £5,000 car allowance or company car plus an uncapped commission structure
• Location: Glasgow (travel required)
• Working Hours: Monday - Friday 8:30/9:00 - 17:00/17:30

Responsibilities:

• To achieve set MRR, OOR, MRM & OOM targets.
• To drive net growth & increase product penetration into existing base of customers through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM.
• To ensure you see your customer every 3 months for account reviews.
• To increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
• To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with a clear agenda provided.
• By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers' needs.
• To ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
• All quotes must be completed through the new Daisy Central system, or on the templates provided by the business.
• To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness, improve their efficiency, or reduce their operating costs.
• All quotes to customers must be provided within 48 hours of meeting SAT.
• Work closely with support and specialists teams to provide a high level of service and recommendations for your customer base.
• It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
• Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
• If a customer is at risk of cancelling and you cannot resolve the issues, this must be flagged to your manager who will agree on the most appropriate course of action.

Qualifications:

• Telecoms or similar industry experience.
• Experience in Account Management.
• Clear understanding of the objectives of commercial businesses across multiple verticals.
• An understanding of the sales process.
• Can demonstrate the sales process.
• Can clearly articulate Daisy’s core vision/competencies and product portfolio.
• Can demonstrate all Daisy’s core products into a commercial business at all senior levels.
• Can set personal development objectives.
• Utilises CRM systems to build pipeline and manage pipeline effectively.
• Clear and articulate written and verbal communication.
• Understanding of Daisy’s product portfolio and the benefits this provides our customers.
• Customer centric attitude.
• Can demonstrate that they can manage a base of existing customers with world-class account management.

Additional Information:

What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023. Here are some of the benefits that we offer:

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme.
• £500 referral scheme bonus.
• Professional development to help you achieve your personal goals.
• Eye care vouchers available and discounted Medicash membership.
• Sim deals for you and your family/friends.
• Access to discounts and savings at more than 1,200 retailers.
• An additional day off on your birthday or if you’re getting married.