Senior Community Engagement Associate

About Euc

We’re making good health last a lifetime. More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease. Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists. Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper. Since launching, we’ve grown fast to support millions of patients.

In the UK we grew from 5,000 to ~30,000 patients, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165. Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors.

What’s next? Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

About the work

As our Senior Community Executive, you’ll support the growth and engagement of one of the UK’s leading private health communities. Reporting to the Community Manager, you’ll help deliver an exceptional experience for our 20,000+ members, focused on nutrition, weight loss, and all the bits in between. With the community more than doubling in size since the start of the year, you’ll play a key role in maintaining that momentum — executing impactful initiatives, supporting daily engagement, and helping shape what community at Juniper looks like. This is a hands-on role for someone who’s passionate about building community, supporting others, and creating meaningful connections around health.

What you’ll be doing

• Daily community engagement: Foster a vibrant, respectful, and supportive environment by actively engaging with members, sparking conversations, and ensuring the community remains a high-value space. Triage questions or concerns to relevant teams as needed, with a strong focus on patient safety and satisfaction.
• Deliver impactful community initiatives: Collaborate with the Community Manager to shape and execute community strategy. You’ll help design and implement initiatives that deliver real value, from content series to events, and measure their success.
• Create moments that matter, online and offline: Play a key role in planning and executing virtual and in-person events that deepen relationships, build trust, and bring the community to life beyond the screen.
• Craft engaging, high quality content: Repurpose and enhance educational content to create posts that inspire, inform, and empower members, particularly around topics like nutrition, weight loss and wellbeing.
• Optimise community operations: Improve our processes by tracking key community metrics, monitoring content, and supporting on administrative needs — ensuring smooth, scalable operations.
• Elevate the member experience through insight: Monitor conversations to identify emerging themes, ideas, and pain points. Share these insights back internally to inform wider business decisions that improve the overall member journey.

Who we’re looking for

• 1-2+ years of experience building, engaging, and managing communities, ideally online.
• Strong passion for patient experience, health and wellness, and bringing care and curiosity to stigmatised topics.
• Demonstrated ability to run and iterate community initiatives independently.
• Comfortable using data to optimise content and track impact (bonus if familiar with social media or community analytics tools).
• Excellent written and verbal communication skills, with a knack for crafting creative and compelling content.
• Organised, proactive, and excited to collaborate in a fast-paced, high-growth environment.
• Experience working in a startup or consumer health company is a plus.

So, why join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else.
• You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong.
• We also offer a range of benefits including your own stake in the business with our employee options program, a monthly wellness allowance, a yearly personal development budget, 25 days holiday + bank holidays with an enhanced parental leave policy, and more!

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.