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For Companies At a Glance
- Tasks: Drive client success by managing campaigns and ensuring satisfaction.
- Company: Join a leading AdTech platform connecting marketers with consumers through insights.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Work with top brands and make a real impact in the advertising world.
- Qualifications: Experience in customer success or account management in AdTech is essential.
- Other info: Ideal for those who thrive in fast-paced, data-driven environments.
The predicted salary is between 36000 - 60000 £ per year.
A great opportunity for a Customer Success Manager to join a rapidly growing team at a leading AdTech platform that connects marketers with consumers through insights. In this role, you will be responsible for driving client retention, satisfaction, and growth by ensuring advertisers see measurable success from their campaigns. You’ll work closely with some of the world's top brands, supporting marketing initiatives across multiple verticals such as retail, dining, entertainment, and travel.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of advertiser clients, ensuring successful onboarding, campaign execution, and post-campaign analysis.
- Develop deep understanding of client goals, use cases, and success metrics to deliver tailored strategies and solutions.
- Partner with Sales, Analytics, Product, and Media Operations teams to ensure smooth delivery of campaign objectives.
- Analyze campaign performance using first-party consumer purchase data to uncover insights and present results to clients.
- Identify upsell and cross-sell opportunities, driving expansion and renewals through consultative value-add relationships.
- Provide proactive support and strategic guidance to optimize client performance and satisfaction.
- Represent the voice of the customer internally to help shape product development and operational improvements.
Qualifications
- Experience in customer success, client services, account management, or consulting within AdTech, MarTech, or data-driven SaaS environments.
- Proven track record of managing multiple high-profile client relationships with strong retention and growth outcomes.
- Comfort with performance data, KPIs, and reporting tools to distill actionable insights for clients.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work cross-functionally in a dynamic, fast-paced environment.
- Familiarity with digital advertising, media buying, or loyalty programs is a strong plus.
Customer Success Manager - AdTech employer: Vertical Advantage
Contact Detail:
Vertical Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - AdTech
✨Tip Number 1
Familiarise yourself with the latest trends in AdTech and digital advertising. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the AdTech space, especially those in customer success roles. Engaging with them can provide valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client retention and satisfaction in previous roles. Highlighting measurable outcomes will showcase your ability to deliver results, which is crucial for this position.
✨Tip Number 4
Research StudySmarter's approach to customer success and be ready to share how your experience aligns with our values and goals. Tailoring your conversation to our company culture can make a strong impression.
We think you need these skills to ace Customer Success Manager - AdTech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or consulting within AdTech or similar fields. Use specific examples that demonstrate your ability to manage client relationships and drive retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the AdTech industry and how your skills align with the responsibilities of the Customer Success Manager role. Mention your familiarity with performance data and your approach to client satisfaction.
Showcase Your Analytical Skills: Since the role involves analysing campaign performance, include examples of how you've used data to drive insights and improve client outcomes. Highlight any tools or methodologies you are familiar with that relate to performance metrics.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with upselling, cross-selling, and managing multiple high-profile clients. Be ready to discuss specific strategies you've implemented in past roles to enhance client satisfaction and retention.
How to prepare for a job interview at Vertical Advantage
✨Know Your Clients
Before the interview, research the types of clients the company works with. Understanding their goals and challenges will help you demonstrate how you can tailor strategies to meet their needs.
✨Showcase Your Data Skills
Be prepared to discuss your experience with performance data and KPIs. Highlight specific examples where you've used data to drive client success, as this is crucial for the role.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working with various teams, share examples of how you've successfully collaborated with sales, analytics, or product teams in the past to achieve client objectives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to manage client expectations or resolve issues, and be ready to discuss your approach.
