Medewerker klantenservice (Nederlands)

Tangent International are looking to hire a Customer Support Representative to work a 12 month extendable contract based in Reading (Hybrid).
Full-time role in EMEA Customer Support department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations as well as our mobile/web platforms and keep customers updated via phone & email of progress.

Essential job functions:
Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;
Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;
Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
Actively work with other departments of the organization as well as deal with customers and vendors on a daily basis;
Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;

What we’re looking for…

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.

Technical professional we are looking for should have well developed skills listed below:

Experience in a customer-facing role (mandatory);
Fluent French & English (mandatory);
Experience with SaaS (Software as a Service) solutions is a plu s (not mandatory) ;
Experience with CRM & ERP systems – Salesforce and SAP would be preferred (not mandatory) ;
Strong communication and listening skills;
Well-developed time management and prioritization skills;
Structured “can-do” approach to open matters and tasks in a demanding environment;
Methodical and conscientious documentation skills;
Willingness to develop while identifying opportunities over self-reflection.

**PLEASE NOTE** – This position will be inside IR35.