ASHP Manager

Purpose of the Role: As an integral part of the Operations team, you will lead and coordinate Air Source Heat Pump (ASHP) installations and related multi-measure projects. You’ll be the central point of contact for our ASHP division, managing key contracts, ensuring operational efficiency, and delivering high-quality customer outcomes. This is an office-based role, focused on ensuring national project delivery meets business standards across performance, cost, and safety. Key Responsibilities: Project Coordination & Operations: Manage end-to-end stages of ASHP and multi-measure installations. Coordinate activities with installers, subcontractors, and internal departments. Oversee project scheduling, material delivery, and workforce alignment. Drive process improvements and cost efficiencies across projects. Support recruitment and development of a skilled and professional install team. Customer Service & Relationship Management: Act as primary contact for project updates and issue resolution. Reduce and manage customer complaints effectively and professionally. Maintain excellent communication with clients, suppliers, and internal teams. Educate customers on ASHP systems and available solutions. Reporting & Compliance: Produce regular project reports and KPI dashboards for senior management. Monitor and report on ECO4 programme performance. Ensure compliance with HSE regulations, company policies, and training standards. Promote a culture of continuous improvement and safety within all operations. Required Skills & Experience: Proven experience in project management, ideally within energy, construction, or renewable sectors. Knowledge of ASHP systems or wider retrofit energy efficiency measures. Strong organisational, communication, and analytical skills. Ability to manage multiple projects nationally, with an eye for detail and operational efficiency. Comfortable working cross-functionally across purchasing, customer service, and senior management. Desirable: Understanding of ECO4 funding schemes or similar. HSE qualification or safety management experience. Familiarity with CRM/project management software tools. Benefits: Competitive salary up to £50,000 25 days holiday + bank holidays Pension scheme Career development opportunities within a growing national business Supportive team culture and structured training #J-18808-Ljbffr