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For Companies At a Glance
- Tasks: Lead the smooth transition of IT services into support, bridging projects and operations.
- Company: Join a market leader in infrastructure and services, shaping the future of IT.
- Benefits: Enjoy hybrid working, flexible hours, and a dynamic work environment.
- Why this job: Be part of a team that values innovation and collaboration while making a real impact.
- Qualifications: Strong experience in IT service transition or change delivery, with ITIL knowledge required.
- Other info: This role is based in Southampton, requiring only two days in the office.
The predicted salary is between 42000 - 84000 £ per year.
We’re working with a market leading organisation in the infrastructure and services space. They are looking for a Service Transition Manager to join their team, where you’ll play a key role in ensuring smooth handover of services into support, acting as the bridge between project delivery and operations.
You’ll need strong experience in IT service transition or change delivery, ideally within a complex or outsourced environment. A solid understanding of ITIL and cloud-based services is essential.
- Proven background in IT Service Transition or Change/Release Management
- Strong grasp of ITIL processes across Incident, Problem, Change & Configuration
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager ITIL
✨Tip Number 1
Familiarise yourself with the specific ITIL processes mentioned in the job description, such as Incident, Problem, Change, and Configuration Management. Being able to discuss these processes confidently during your interview will demonstrate your expertise and understanding of the role.
✨Tip Number 2
Network with professionals in the IT service management field, especially those who have experience in service transition or change delivery. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare examples from your past experiences where you successfully managed service transitions or changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for interviewers to see your impact and capabilities.
✨Tip Number 4
Stay updated on the latest trends and technologies in cloud-based services, as this knowledge will be crucial for the role. Being able to discuss how these technologies can enhance service transition processes will set you apart from other candidates.
We think you need these skills to ace Service Manager ITIL
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Service Transition Manager position. Highlight key responsibilities and required skills, such as ITIL knowledge and experience in service transition.
Tailor Your CV: Customise your CV to reflect your relevant experience in IT service transition and change delivery. Use specific examples that demonstrate your understanding of ITIL processes and cloud-based services.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your proven track record in IT Service Transition or Change/Release Management and how you can contribute to the organisation's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at TRIA
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL processes during the interview. Be prepared to discuss how you've applied these principles in previous roles, particularly in Incident, Problem, Change, and Configuration Management.
✨Demonstrate Service Transition Experience
Prepare specific examples from your past work where you successfully managed service transitions. Discuss challenges you faced and how you overcame them, as this will show your problem-solving skills and adaptability.
✨Understand the Company’s Environment
Research the organisation's infrastructure and services. Understanding their specific challenges and how your experience aligns with their needs will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and prioritisation skills in a complex environment. Practise articulating your thought process clearly, as this will showcase your analytical abilities and readiness for the role.
