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- Tasks: Lead and support management teams in delivering top-notch security services across multiple sites.
- Company: Join Bidvest Noonan, a leading FM business committed to operational excellence and social responsibility.
- Benefits: Enjoy a competitive salary, bonus potential, and the flexibility of remote work.
- Why this job: Be part of a prestigious project, drive innovation, and make a real impact in the community.
- Qualifications: 7+ years in leadership roles within security management; relevant qualifications required.
- Other info: Regular travel required; must hold a full clean driving licence.
The predicted salary is between 30000 - 70000 £ per year.
Location: West Coast of the GB/Northern Ireland with regular travel.
Salary: £50,000 plus up to 15% Bonus
Reporting to the Director of Operations, the role holder will lead, engage and support their management team to deliver operational excellence across a multisite contract, specialising in the delivery of security services in a maritime environment. They will ensure that exceptional service levels, continuous improvement and innovation are provided to our customer. This role is assigned to a high profile, prestigious customer, therefore the candidate will possess a deep understanding of delivering excellent customer service and engaging management teams to deliver on our vision ensuring Bidvest Noonan is the best FM business.
Key Responsibilities:
- Demonstrate leadership in best practice people management by ensuring that our policies and procedures are embedded within our customer contracts.
- Actively support and encourage a culture of social responsibility.
- Drive and lead a green agenda across our business.
- Actively promote and participate in events that support local charities.
- Increase the depth of our customer relationships, develop and sustain strong relationships at decision maker level and reinforce our mission to always be ‘their partner of choice’.
- Ensure that our leadership team provide a first-class customer experience.
- Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
- Provide support across our customer sites by advising on SLAs, KPIs, objectives and projects.
- Regularly review performance standards which deliver customer expectations.
- Identify and manage challenges or risks that will impact service delivery and/or contracts.
- Ensure adherence to all legal requirements.
- Actively contribute towards the achievement of our strategic and operational targets and overall business aims.
- Work in partnership with our Business Development Director to mine the existing customer portfolio for added value, retention and new opportunities.
- Network extensively within our market, supporting brand growth, and use intelligence events to develop creative thinking, bring new ideas and enhance business opportunities.
- Support business development activity at tender preparation and contract mobilisation.
- Drive a high-performance change culture across our business, lead from the front, anticipate the future and motivate the business to embrace change.
- Lead innovation and development and maintain market understanding and proposals for implementation of new ways of working.
- Work collaboratively with our Technology and Innovation Director to foster a workplace culture of continuous improvement and consistently exceed our customer expectations.
Qualifications:
- Qualification in Management, Leadership or Business related discipline or equivalent.
- Security Industry Authority (SIA non frontline minimum) Licence.
- Full clean driving licence.
- International Ship and Port Facility Security (ISPS) code.
- Risk Management.
Experience:
- Demonstrable track record (at least 7 years) in leadership roles within the Security Management industry.
- Experience of managing change and leading teams through change.
- Exceptional knowledge of multiple operational functions and principles, including operations, customer service delivery and colleague engagement.
- Excellent organisation and project planning skills.
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
- Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture.
- Experience in leading and driving business growth.
- Ability to assimilate facts quickly and use to articulate benefits and/or risks both internally and externally.
- Experience within the services sector.
- Senior leadership team functional experience reporting to business unit leader.
- Strategic planning.
- Evaluating information to support action.
- Support our business through change transformation for long-term sustainability, stimulate others to make change happen and actively sponsor new business critical changes.
- Understand the varying needs of the business, adapt to and manage different and conflicting views of change across our business at all levels.
Contact Detail:
Bidvest Noonan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager (Remote)
✨Tip Number 1
Familiarise yourself with the maritime security industry and current trends. Understanding the specific challenges and innovations in this sector will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the security management field, especially those who have experience in multi-site operations. Attend industry events or webinars to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed change in previous roles. Be ready to share specific examples of how you've driven performance improvements and fostered a culture of continuous improvement.
✨Tip Number 4
Research Bidvest Noonan's values and recent initiatives, particularly around social responsibility and sustainability. Being able to align your personal values with the company's mission will make you a more attractive candidate.
We think you need these skills to ace Strategic Account Manager (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles within the security management industry. Emphasise your track record in managing change and delivering exceptional customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the company's mission and values. Discuss how your skills and experiences align with their goals, particularly in fostering a culture of social responsibility and driving innovation.
Highlight Relevant Qualifications: Clearly list any qualifications related to management, leadership, or business disciplines. Mention your Security Industry Authority (SIA) licence and any other relevant certifications that showcase your expertise in the field.
Showcase Your Leadership Style: Use specific examples to illustrate your leadership style and how you have successfully led teams through change. Highlight your ability to engage management teams and drive a high-performance culture, as this is crucial for the role.
How to prepare for a job interview at Bidvest Noonan
✨Showcase Your Leadership Experience
Given the emphasis on leadership in this role, be prepared to discuss specific examples of how you've successfully led teams through change. Highlight your ability to engage and motivate others, especially in challenging situations.
✨Demonstrate Customer Service Excellence
This position requires a deep understanding of customer service delivery. Prepare to share instances where you've gone above and beyond to meet customer expectations, particularly in a security or operational context.
✨Highlight Your Strategic Thinking Skills
The role involves strategic planning and decision-making. Be ready to discuss how you've used data and management information systems to inform your decisions and drive business growth in previous roles.
✨Emphasise Your Change Management Experience
As the role involves leading change, it's crucial to articulate your experience in managing transitions. Discuss how you've implemented new structures or processes that improved efficiency and met rapidly shifting business demands.
