Divisional Director Construction and Real Estate Claims

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.

If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more.
• Supportive management team alongside some of the industry’s top talent.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Main Responsibilities:

• Management and control of complex Global Construction & Real Estate claims.
• Communicate regularly with clients to understand and meet their business requirements.
• Provide outstanding service and technical advice, expediting and negotiating best claims settlements.
• Enter claims advice and settlements on in-house, Lloyd’s and Company market systems (Global XB, CLASS etc).
• Contribute to business development with recommendations during marketing and renewal meetings.
• Develop and foster relationships with clients to attract new business and retain existing clients.
• Collate and produce ad hoc statistics and reports for insurers, clients and Brokers.
• Monitor and report legal and market developments to facilitate the prompt and professional handling of all claims.

Leadership/Management:

• Work closely with the claim team to develop a strong and realistic strategic plan for the team, ensuring this is in line with the overall claims strategy.
• Align the team to this plan and drive delivery.
• Provide leadership and guidance and manage the team responsibilities and be accountable for service delivery.
• Be responsible for the team’s performance against service standards and take remedial action as appropriate.
• Hold regular team meetings.
• Act as focal point for market intelligence.
• Be actively involved in recruitment/promotions/remuneration for the team.
• Ensure that all staff within the team are trained, competent and motivated.
• Conduct regular appraisals in accordance with timescales and guidance set by the Company.
• Oversee the claims volume handled by the team.

Qualifications & Experience:

• Desirable - CERT CII or ACII qualified or relevant qualification.
• 8+ years with a broker, insurer or loss adjuster handling complex Global Construction claims.
• Strong experience in Builders Risk, General Liability, Professional Liability, CAR, Surety Bonds.

Person Specification:

• Strong business acumen and technical credibility.
• Strong negotiation and influencing skills.
• Collaborative team working approach.
• Ability to work to tight deadlines.
• Ability to build and maintain profitable long-term relationships with clients and colleagues.
• Strong analytical, verbal, and written communication skills.
• Accurate and attentive to detail.
• Ability to handle multiple priorities in a fast-paced environment.
• Ability to work with employees at all organisational levels.
• Ability to lead and manage people effectively.
• Ability to develop and motivate staff.

If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will arrange a call to tell you more about the role and the team.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.

Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.