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- Tasks: Support the team by managing help desk calls and processing service requests.
- Company: Excellerate Group is a tech-driven leader in soft services across the UK and Ireland.
- Benefits: Enjoy 25 days holiday, flexible hours, and full training with great perks.
- Why this job: Join a dynamic team that values your support and offers growth opportunities.
- Qualifications: Strong communication skills and a positive attitude are key; customer service experience is a plus.
- Other info: Work from our Abbey Mill Business Centre in Paisley with a salary of £27,000 - £29,000.
The predicted salary is between 27000 - 29000 £ per year.
Excellerate Group is a dynamic, technology-led market leader in providing soft services across the UK and Ireland. We are an industry disruptor delivering data-driven, user-based services to clients across various sectors. Our growing success is built on creating bespoke, dynamic solutions that evolve and adapt to our clients' needs.
We are currently recruiting for a Helpdesk Administrator for our London Office. We are looking for someone who takes pride in supporting others and always goes the extra mile!
To provide high-quality, administrative Service Desk support to the business, working as a Business Partner to the Operations Team, Business Unit Directors, and customers.
Main Responsibilities:
- Answer main line help desk calls and direct as appropriate
- Process Service Desk requests via calls or emails from start to completion
- Process requests for additional works, liaising with operational management, sub-contractors, and suppliers, to complete associated Purchase orders
- Process client consumables orders
- Order uniforms, workwear, stationery, and handle general admin duties
- Provide client quotes for additional works, from consumables to PPM
- Arrange periodic window cleaning, carpet cleaning, and additional deep clean bookings
- Complete site packs and documentation
- Perform ad hoc duties as required
Skills required:
- Strong verbal and written communication skills
- Excellent telephone manner and customer service focus
- Good timekeeping and attendance
- Effective communication across all levels
- Positive, can-do attitude
- Ability to work with and adapt to new systems
- Previous customer service experience is desirable but not essential
Benefits:
- Full training provided
- 25 days holiday plus bank holidays
- Flexible 37.5-hour work week
- Cycle to work scheme
- 24/7 access to GP
- In-house benefits scheme
Location: Abbey Mill Business Centre, Paisley
Salary: £27,000 - £29,000 depending on experience
Service Desk Administrator employer: Excellerate Services
Contact Detail:
Excellerate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in service desk roles. Being able to demonstrate your knowledge of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues or supported others in previous roles. This will highlight your ability to go the extra mile, which is a key quality they are looking for.
✨Tip Number 3
Research Excellerate Group and their approach to service delivery. Understanding their values and how they operate will help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about their training programmes or how they measure success in the Service Desk can demonstrate your enthusiasm and proactive attitude.
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Service Desk Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to support others.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've gone the extra mile in previous positions and how your skills can contribute to the Excellerate Group's success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Desk Administrator.
How to prepare for a job interview at Excellerate Services
✨Showcase Your Communication Skills
As a Service Desk Administrator, strong verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and demonstrate your ability to listen actively. This will show that you can effectively support clients and colleagues.
✨Demonstrate a Customer-Focused Attitude
Excellerate Group values a positive, can-do attitude. Be prepared to share examples of how you've gone the extra mile for customers in previous roles. This will highlight your commitment to providing high-quality service.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities of a Service Desk Administrator. Be ready to discuss how your skills and experiences align with these duties, such as processing requests and liaising with various stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think of situations where you've had to handle multiple tasks or adapt to new systems, and be ready to explain your approach and the outcomes.
