Service Desk Administrator

Excellerate Group is a dynamic, technology-led market leader in providing soft services across the UK and Ireland. We are an industry disruptor delivering data-driven, user-based services to clients across various sectors. Our growing success is built on creating bespoke, dynamic solutions that evolve and adapt to our clients\’ needs. We are currently recruiting for a Helpdesk Administrator for our London Office. We are looking for someone who takes pride in supporting others and always goes the extra mile! To provide high-quality, administrative Service Desk support to the business, working as a Business Partner to the Operations Team, Business Unit Directors, and customers. Main Responsibilities: Service Desk Administrator duties Answer main line help desk calls and direct as appropriate Process Service Desk requests via calls or emails from start to completion Process requests for additional works, liaising with operational management, sub-contractors, and suppliers, to complete associated Purchase orders Process client consumables orders Order uniforms, workwear, stationery, and handle general admin duties Provide client quotes for additional works, from consumables to PPM Arrange periodic window cleaning, carpet cleaning, and additional deep clean bookings Complete site packs and documentation Perform ad hoc duties as required Skills required: Strong verbal and written communication skills Excellent telephone manner and customer service focus Good timekeeping and attendance Effective communication across all levels Positive, can-do attitude Ability to work with and adapt to new systems Previous customer service experience is desirable but not essential Benefits: Full training provided 25 days holiday plus bank holidays Flexible 37.5-hour work week Cycle to work scheme 24/7 access to GP In-house benefits scheme Location: Abbey Mill Business Centre, Paisley Salary: £27,000 – £29,000 depending on experience #J-18808-Ljbffr