Senior Support Engineer

Job RequirementsResponsibilities/Tasks:Develop and create the Banks Global Remote Access Solution for over 100K users.Identify automation and telemetry enhancement opportunities and drive required changes and product developments.Stay current on the company’s engineering approaches, security requirements, and best practices and apply them in a timely manner.Problem-management / L3 Support / vendor service relationship.Creating and maintaining structured documentation for all platforms in scope including technical designs, release notes, test cases, and vendor improvements.The engagement with other technology and security teams to ensure the platform is fit for purpose, cost effective and adheres to the engineering standards and mobile policies.Required Skills: Excellent in-depth technical experience in the delivery of VPN/Remote Access and cyber-security solutions which are fit for purpose in a large, regulated enterprise environment.Very good and in depth understanding of networking concepts and protocols including IP, routing, TLS, ActiveSync, SSL VPN, ESP, IKEv2, ICA, RDPInfrastructure design experience including availability and resilience approaches, data center setups, virtualization, networks.Product experience on Zscaler Internet Access, Zscaler Private Access next to basic understanding of Citrix, Azure (MFA).SAML Based-Authentication.Experience to interact Application Programming Interfaces with e.g. Postman.Azure Active Directory / Conditional Access / DNS / DHCP / PKI certificate infrastructure.Proven track record in problem solving, within a medium to large enterprise environment.A solid understanding of Agile concepts and best practices.Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now.Windows/MacOS/iOS/Linux OS skills are an advantage.Education/Certification:Educated to bachelor’s degree level or above (or overseas equivalent)Agile or ITIL certification preferred.Relevant network and/or security certifications preferred