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For Companies At a Glance
- Tasks: Support and scale global IT operations across EMEA in a hands-on role.
- Company: Join a leading Cybersecurity unicorn with a fast-growing platform and world-class team.
- Benefits: Enjoy flexible working, generous holidays, and a £1,000+ remote office allowance.
- Why this job: Be the first IT Engineer in EMEA, gaining real ownership in a cutting-edge environment.
- Qualifications: 3+ years in IT roles, experience with Okta, AWS, and scripting languages required.
- Other info: Collaborate with a high-performing team in a remote-first culture focused on innovation.
The predicted salary is between 48000 - 64000 £ per year.
A globally recognised Cybersecurity unicorn is expanding across Europe and is hiring its first dedicated IT Engineer to support its EMEA operations. This company is a leader in the automation space. With strong investment, a fast-growing platform, and a world-class team, this is a rare opportunity to take ownership in a high-impact technical role. This position is ideal for someone who wants to move beyond day-to-day support and into a strategic, growth-oriented IT role within a cutting-edge cybersecurity company!
Why Join?
- Work for one of the most exciting cybersecurity companies in the world
- Be the first IT Engineer in EMEA with real ownership and autonomy
- Join a high-performing team in a remote-first, tech-driven environment
- Strong career development, benefits, and compensation package
The Role
You’ll play a key role in scaling and supporting global IT operations across EMEA. This is a hands-on role focused on infrastructure, identity and access, automation, and creating world-class internal systems. You’ll partner with product, security, and commercial teams while supporting a growing remote-first workforce and London office.
Key Responsibilities:
- Own identity and access management systems, including configuration and ongoing support of Okta, SSO, and IAM policies
- Identify and implement automation across user lifecycle management, SaaS provisioning, and IT workflows
- Provide IT support coverage during EMEA hours, collaborating closely with US-based teams
- Support the London office environment, ensuring a smooth in-person experience and managing Zoom Rooms and hardware
- Design and maintain internal documentation and support processes
- Collaborate with the security team to maintain a strong compliance and risk posture
- Build integrations and support systems across macOS, AWS, and cloud-based applications
What Does Success Look Like?
You’ll build scalable, secure, and efficient IT systems that support business growth across EMEA. You’ll elevate the employee experience, reduce manual tasks, and contribute to a best-in-class internal IT function.
Who We’re Looking For:
- 3+ years in a support, systems engineer, or IT manager role at a software vendor
- Experience with identity and access tools such as Okta and SSO
- Strong knowledge of AWS environments
- Proficiency in macOS and MDM tools (e.g., Kandji, JAMF)
- Ability to write custom solutions in Python or similar scripting language
- Experience working with APIs and no-code/low-code platforms (e.g., Okta Workflows, Tines, Tray.io)
- Familiarity with tools like Google Workspace, Slack, and Zoom
- A self-starter who enjoys working independently and solving complex problems
- Experience with infrastructure as code tools such as Terraform
- Background in contributing to the tech community via events, talks, or written content
Benefits Include:
- Flexible working and generous holiday policy
- £1,000+ annual remote office allowance
- Individual professional and personal development package
- A collaborative culture with a focus on innovation and inclusion
Please note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application has been unsuccessful.
Senior Support Engineer employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Okta and AWS. Having hands-on experience or relevant projects to discuss can set you apart during interviews.
✨Tip Number 2
Network with current employees or industry professionals who work in cybersecurity or IT roles. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of complex issues you've resolved in previous roles. This will demonstrate your capability to handle the challenges of a Senior Support Engineer.
✨Tip Number 4
Stay updated on the latest trends in cybersecurity and IT automation. Being knowledgeable about current developments can help you engage in meaningful discussions during interviews and show your passion for the field.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, systems engineering, and any specific tools mentioned in the job description, such as Okta and AWS. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cybersecurity and your understanding of the company's mission. Mention how your skills align with the responsibilities of the role and express your enthusiasm for contributing to their EMEA operations.
Showcase Relevant Projects: If you have worked on projects involving identity and access management, automation, or cloud-based applications, be sure to include these in your application. Highlight your role and the impact of your contributions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical role.
How to prepare for a job interview at Job Traffic
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with identity and access management tools like Okta and SSO. Highlight specific projects where you've implemented automation or improved IT workflows, as this will demonstrate your hands-on skills and strategic thinking.
✨Understand the Company’s Culture
Research the company's values and work environment, especially their focus on innovation and collaboration. Be ready to explain how your personal work style aligns with their remote-first, tech-driven culture, and how you can contribute to a positive team dynamic.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've successfully managed IT challenges, particularly in a remote setting, and be ready to discuss how you approached these situations and what the outcomes were.
✨Demonstrate Your Passion for Cybersecurity
Since this role is within a cybersecurity company, express your enthusiasm for the field. Share any relevant experiences, such as attending industry events or contributing to tech communities, to show your commitment to staying updated on cybersecurity trends and best practices.
