Service Support Specialist

Are you interested in working for an international and diverse company? Are you looking for a friendly and supportive team? If so, read on! At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment. We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

We offer:

• Hybrid - Flexible working hours with a 37.5 hours week
• Career coaching and development opportunities
• A strong and supportive team that is looking forward to working with you.

As the Service Support Specialist you will be proactively interacting with customers over the phone or via email to identify customer needs and determine appropriate action or escalate for further review. Working closely with internal teams, you will be based in our Salford Quays office in Manchester where we have a hybrid working arrangement where the team work together three days a week and work from home the other two.

In this role, a typical day will look like this:

• Manage bespoke Case Management System
• Create work orders for repairs and maintenance
• Create offers for repairs and maintenance in our ServiceMax system
• Create contracts for bench service
• Investigate service finance queries, Create credit notes and re-invoicing
• Collaborate with other Service Sales Representatives and Sales teams to improve processes and engage in department Key Performance Indicators (KPIs) through visual management and countermeasures where appropriate

The essential requirements of the position include:

• Fluent or native level in English
• Prior 3 years progressive administrative experience in a business-to-business environment, including experience working with various administrative systems and confident use of PC and software (Office package)

At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out.