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- Tasks: Support D365 Business Central users and resolve incidents while delivering training.
- Company: Join Conspicuous, a forward-thinking IT services company focused on personal growth.
- Benefits: Enjoy hybrid work, private medical insurance, 25 days leave, and wellness initiatives.
- Why this job: Be part of a supportive culture that encourages career development and social events.
- Qualifications: Experience with Dynamics NAV/D365 BC and strong customer service skills required.
- Other info: MB-800 certification is a plus; a proactive attitude is essential.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a proactive, confident, and communicative Application Support Consultant with strong Dynamics NAV / D365 Business Central knowledge. This role offers hybrid working flexibility and the opportunity to contribute to both operational support and post-go-live consultancy activities.
Key Responsibilities:
- Provide expert-level support for NAV / D365 Business Central users, investigating and resolving incidents in a timely and professional manner.
- Maintain accurate documentation of incidents, escalate issues where necessary, and manage customer handovers effectively.
- Create and update user-facing documentation and deliver knowledge transfer to key users.
- Collaborate closely with project teams during hypercare and transition to support phases.
- Deliver remote end-user training and keep teams informed of product developments and functionality.
- Assist with consultancy activities post-go-live, including best practice guidance and system optimisation.
Skills and Experience Required:
- Demonstrable experience supporting Microsoft Dynamics NAV / Business Central applications.
- Strong customer service focus and ability to build effective stakeholder relationships.
- Familiarity with common third-party applications used alongside D365 BC.
- Experience working in a support desk environment and responding proactively to issues.
- Exceptional documentation and presentation skills.
- Confidence delivering virtual training sessions to end-users.
- MB-800 certification is highly desirable but not essential.
- A ‘can-do’ attitude with a strong analytical mindset and collaborative approach.
What’s On Offer:
- Hybrid working flexibility
- Private Medical Insurance or Health Cash Plan
- Company pension scheme and life assurance
- 25 days annual leave plus your birthday off
- Option to purchase additional holiday
- Access to internal training and development programmes
- Inclusive and supportive working environment with regular company social events
- Discounted gym membership and wellness initiatives
This is a fantastic opportunity for a Business Central expert to join a forward-thinking and people-focused organisation, where personal growth and career development are actively encouraged.
D365 BC Support Consultant- UK Hybrid employer: Conspicuous
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 BC Support Consultant- UK Hybrid
✨Tip Number 1
Familiarise yourself with the latest features and updates of D365 Business Central. Being knowledgeable about recent changes can help you stand out during discussions and demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in D365 support roles. Engaging with them on platforms like LinkedIn can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to showcase your customer service skills during interviews. Since the role requires strong stakeholder relationships, think of examples where you've successfully resolved issues or improved user experiences in previous positions.
✨Tip Number 4
Practice delivering virtual training sessions. Since the job involves training end-users, being comfortable with presenting online will not only boost your confidence but also demonstrate your readiness for the role.
We think you need these skills to ace D365 BC Support Consultant- UK Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics NAV and D365 Business Central. Emphasise your customer service skills and any relevant certifications, such as the MB-800.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and ability to resolve incidents effectively. Mention specific examples of how you've supported users in the past and your experience in delivering training sessions.
Highlight Documentation Skills: Since the role requires maintaining accurate documentation, be sure to mention your exceptional documentation and presentation skills. Provide examples of user-facing documentation you’ve created or updated.
Showcase Collaboration Experience: Discuss your experience working closely with project teams during transitions and hypercare phases. Highlight any collaborative projects where you contributed to system optimisation or best practice guidance.
How to prepare for a job interview at Conspicuous
✨Showcase Your D365 Knowledge
Make sure to highlight your experience with Dynamics NAV and D365 Business Central. Be prepared to discuss specific instances where you've resolved issues or optimised systems, as this will demonstrate your expertise and problem-solving skills.
✨Emphasise Customer Service Skills
Since the role requires strong customer service focus, share examples of how you've built effective relationships with stakeholders in previous positions. This will show that you understand the importance of communication and support in a consultancy role.
✨Prepare for Training Scenarios
As delivering virtual training sessions is part of the job, think about how you would approach training end-users on D365 functionalities. You might even want to prepare a short mock training session to showcase your presentation skills during the interview.
✨Demonstrate a Collaborative Mindset
The role involves working closely with project teams, so be ready to discuss how you've collaborated with others in past roles. Highlight any experiences where teamwork led to successful outcomes, especially during transition phases or post-go-live support.
