Customer Service Agent

Overview

Customer Service Agent – Whitwick

Location: Whitwick • Contract Type: Full-Time • Department: MQP Whitwick

MQP is part of Heidelberg Materials. We are committed to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of alignment with job descriptions. Elevate your life with our family-friendly policies prioritising wellbeing.

Customer Service Agent – Whitwick

About The Role

As a Customer Service Agent, you’ll be the first point of contact for our customers, ensuring every interaction is handled professionally and efficiently. You’ll play a vital role in delivering the QUOTIFIC experience – quoted on time, delivered in full and on time, invoiced correctly – while supporting internal teams and maintaining high standards of service and compliance.

Key Responsibilities

• Deliver a consistent and professional customer experience across calls and emails.
• Accurately capture customer requirements and process orders, quotes, invoices, and queries.
• Build strong relationships with internal and external customers, offering a personal and proactive service.
• Navigate systems efficiently to keep customers informed and ensure smooth order processing.
• Own customer accounts, understand their business needs, and provide tailored support.
• Investigate and resolve issues and complaints, escalating when necessary.
• Support team members by sharing knowledge, best practices, and workload.
• Maintain accurate records, complete reporting, and uphold housekeeping standards.
• Understand production and delivery capabilities to negotiate realistic delivery times.
• Apply market, product, and customer knowledge to support CSC operations.
• Ensure compliance with company policies and procedures.

What You’ll Bring

• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational ability.
• A customer-first mindset with a proactive and solution-focused approach.
• Ability to work collaboratively in a team environment.
• Confidence using systems and managing multiple tasks efficiently.

What’s On Offer

• Recognition & Inclusion: Armed Forces Covenant (Silver), Disability Confident Committed, Clear Assured, STEM Ambassador, and more.
• Compensation & Benefits: Bonus incentives, generous pension schemes, life assurance.
• Work-Life Balance: 27 days holiday (plus bank holidays), agile and flexible working options, holiday purchase, sabbatical opportunities.
• Family Friendly Policies: Enhanced maternity, paternity, parental leave, neonatal, adoption, IVF, and menopause support.
• Social Value & Wellbeing: Paid volunteering day, employee networks, mental health support, cycle to work scheme, gym discounts, free eye tests, and discounted private medical cover.

Join us in Whitwick and be part of a team that values service, integrity, and innovation. Apply today and help us deliver the QUOTIFIC experience.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Wholesale Building Materials