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- Tasks: Manage gynaecology outpatient waiting lists and support staff in a busy office environment.
- Company: Join Hywel Dda University Health Board, serving nearly 400,000 people across beautiful Wales.
- Benefits: Enjoy a supportive workplace with opportunities for Welsh language training and personal development.
- Why this job: Be part of a dedicated team making a real difference in patient care and experience.
- Qualifications: Must have OCR 3 or NVQ 2 in Administration; experience in a busy office is essential.
- Other info: Welsh speakers are encouraged to apply; training available for those looking to improve their skills.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen in the Gynaecology department at Withybush General Hospital for a waiting list coordinator in the Gynaecology Care Suite. The role is primarily responsible for the administration of the waiting lists for patients requiring appointments and gynaecology procedures. The Gynaecology care suite undertakes outpatient appointments and procedures in house, such as hysteroscopy and polypectomy.
Main duties of the job:
- Working in a busy office you will be responsible for the administration and organisation of gynaecological outpatient waiting lists.
- As first point of contact within the office you will have strong telephone communication and interpersonal skills.
- With a friendly and resourceful nature, you will be able to prioritise your workload, sometimes dealing with sensitive and delicate issues.
- Supporting the gynaecology care suite staff to achieve excellent teamwork.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales.
You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
Interviews will be held on 03/07/2025.
Qualifications and Knowledge:
- Essential criteria: OCR 3 or equivalent demonstrable experience, NVQ 2 Administration or equivalent demonstrable experience.
- Desirable criteria: ECDL Experience.
Experience:
- Essential criteria: Experience of working in a busy office, extensive experience of liaising and communicating with the general public, experience of effectively coordinating and prioritising a number of competing demands, familiar and competent with Microsoft IT packages and of using IT systems, experience of using initiative to resolve routine problems.
- Desirable criteria: Experience of using Myrddin, worked in an NHS environment.
Language Skills:
- Desirable criteria: Welsh Speaker (Level 1).
Gynaecology Waiting List Coordinator employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gynaecology Waiting List Coordinator
✨Tip Number 1
Familiarise yourself with the specific duties of a Gynaecology Waiting List Coordinator. Understanding the nuances of managing waiting lists and patient communication will help you stand out during interviews.
✨Tip Number 2
Brush up on your telephone communication skills. Since you'll be the first point of contact, being able to convey information clearly and empathetically is crucial in this role.
✨Tip Number 3
If you speak Welsh, make sure to highlight this skill. The ability to communicate in Welsh is desirable for this position, and it can give you an edge over other candidates.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've successfully managed competing demands in previous roles. This will show your capability to handle the busy environment of the Gynaecology Care Suite.
We think you need these skills to ace Gynaecology Waiting List Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Gynaecology Waiting List Coordinator position. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in administration, particularly in a busy office environment. Mention specific examples of how you've successfully managed waiting lists or coordinated appointments.
Showcase Communication Skills: Since strong telephone communication and interpersonal skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with patients and colleagues, especially in sensitive situations.
Bilingualism Advantage: If you speak Welsh, make sure to mention this in your application. Highlighting your language skills can set you apart from other candidates, as the ability to communicate in Welsh is desirable for this position.
How to prepare for a job interview at Hywel Dda University Health Board
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Gynaecology Waiting List Coordinator. Familiarise yourself with the specific tasks mentioned in the job description, such as managing waiting lists and supporting outpatient procedures.
✨Showcase Your Communication Skills
As the first point of contact, strong telephone communication and interpersonal skills are crucial. Prepare examples of how you've effectively communicated with the public or handled sensitive situations in previous roles.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise your workload in a busy office environment. Share specific instances where you successfully managed competing demands and maintained efficiency.
✨Highlight Your IT Proficiency
Since familiarity with Microsoft IT packages is essential, be prepared to talk about your experience with these tools. If you have experience with Myrddin or similar systems, make sure to mention it as well.
