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For Companies At a Glance
- Tasks: Help clients feel valued through outstanding customer service and promote wellness services.
- Company: Join Massage Envy Westminster-MD, a supportive franchise dedicated to wellness and client care.
- Benefits: Enjoy competitive pay, healthcare, flexible schedules, and monthly free services.
- Why this job: Be part of a caring community that celebrates individuality and offers growth opportunities.
- Qualifications: High school diploma preferred; retail or sales experience is a plus.
- Other info: Trained leadership invested in your success and award programs to recognise achievements.
The predicted salary is between 24000 - 36000 £ per year.
Where Better Careers Begin! Massage Envy Westminster-MD, 140 Englar RD, Ste 21
Do you have a passion for helping others? At the Massage Envy Westminster-MD franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we’re committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
Perks & Pay:
- Competitive base pay plus bonuses and commissions
- Employer-paid healthcare including medical, dental and vision plans
- Matching 401(k)
- Paid time off for full time employees
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance (Some evenings and weekends required)
- In-depth product and service training
- A free massage, skincare or stretch service each month
- 40% off all products
Qualified Candidates:
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Are critical thinkers with excellent math and computer skills and the ability to multitask
- Have great people skills and can establish positive relationships with guests
- Are supporters of total body care with a general knowledge of massage and skin care services
Day-to-Day:
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Culture & Support:
- Trained leadership that is invested in YOUR success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge
If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!
Sales & Customer Service Associate employer: Massage Envy Franchising, LLC
Contact Detail:
Massage Envy Franchising, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Associate
✨Tip Number 1
Familiarise yourself with the services offered at Massage Envy, especially their Total Body Care approach. This knowledge will help you engage with clients and demonstrate your passion for wellness during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the role. This will prepare you to handle client interactions smoothly and show your potential employer that you're ready to provide outstanding service.
✨Tip Number 3
Network with current or former employees of Massage Envy to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a Sales & Customer Service Associate.
✨Tip Number 4
Be prepared to discuss your previous sales or retail experience in detail. Highlight specific examples where you successfully built relationships with customers or contributed to sales growth, as this will resonate well with the hiring team.
We think you need these skills to ace Sales & Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'outstanding customer service' and 'promote the value of Total Body Care', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of wellness services. Mention specific experiences where you provided excellent customer service or built positive relationships with clients.
Showcase Relevant Skills: In your application, emphasise your critical thinking, multitasking abilities, and people skills. Provide examples of how you've successfully managed similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Massage Envy Franchising, LLC
✨Show Your Passion for Helping Others
Since the role is centred around customer service, it's crucial to express your genuine passion for helping others. Share specific examples from your past experiences where you went above and beyond to assist a customer or client.
✨Demonstrate Your People Skills
The ability to establish positive relationships with guests is key. During the interview, engage with your interviewer as if they were a client. Use active listening and respond thoughtfully to show that you value their input.
✨Highlight Your Sales Experience
If you have previous retail or sales experience, make sure to discuss it in detail. Talk about your achievements, such as meeting sales targets or successfully promoting products, to illustrate your capability in driving sales.
✨Familiarise Yourself with Total Body Care
Having a general knowledge of massage and skincare services will set you apart. Research the services offered by Massage Envy and be prepared to discuss how you can promote these services effectively during the interview.
