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For Companies At a Glance
- Tasks: Assist customers with vehicle servicing and ensure top-notch care.
- Company: Join a thriving dealership in Hertford known for its excellent service.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
- Why this job: Perfect for those who love customer interaction and want to grow in the motor trade.
- Qualifications: Previous experience as a Service Advisor is essential; strong communication skills required.
- Other info: Monday to Friday hours with occasional Saturday mornings on rota.
The predicted salary is between 24000 - 30000 £ per year.
Are you a successful Service Advisor looking to take the next step in your career?
Salary: 28,000 - 30,000 + Bonus
Working Hours: Monday - Friday 8am - 6pm with Saturday mornings on rota
Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership in Hertford.
The ideal Service Advisor:
- Previous experience in a similar role is essential
- A passion to deliver a high standard of customer service
- Bags of personality and can take dealing with customers in their stride
- Excellent telephone and face-to-face communication skills
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
Service Advisor key responsibilities:
- Establish rapport with and provide outstanding care to the customer
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller
Service Advisor Motor Trade Job employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership in Hertford. This knowledge will not only help you answer customer queries confidently but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer situations. Role-playing scenarios with a friend can help you articulate your responses better and show that you can maintain professionalism under pressure.
✨Tip Number 3
Network with current or former Service Advisors in the motor trade. They can provide valuable insights into the role and the dealership culture, which can be beneficial when discussing your fit for the position.
✨Tip Number 4
Prepare to discuss your previous experiences in detail, focusing on how you've successfully managed customer relationships and met sales targets. Use specific examples to illustrate your achievements and how they relate to the responsibilities of the Service Advisor role.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Focus on your customer service skills, communication abilities, and any specific achievements in previous roles that demonstrate your capability to excel in this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your commitment to delivering excellent customer service. Mention specific examples of how you've successfully managed customer relationships and met sales targets in the past.
Highlight Relevant Skills: In your application, emphasise your administration skills and computer proficiency. Detail your ability to organise and prioritise work effectively, as these are crucial for the role of a Service Advisor.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Employers appreciate candidates who are genuinely excited about the opportunity and can bring a positive attitude to their team.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your commitment to high-quality service.
✨Demonstrate Your Technical Knowledge
While you don't need to be a mechanic, having a basic understanding of automotive terminology and processes can set you apart. Brush up on common vehicle issues and services to show that you're knowledgeable and engaged.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a mock customer interaction. Practice staying calm and professional while addressing customer needs, as this will highlight your interpersonal skills.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about their customer service philosophy or how they measure success in the Service Advisor position to demonstrate your enthusiasm.
