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- Tasks: Provide top-notch customer support via calls, chats, and emails.
- Company: REVOLVE is a trendy fashion retailer connecting Gen Z with over 45,000 styles.
- Benefits: Enjoy remote work flexibility and a vibrant team culture.
- Why this job: Join a dynamic team redefining fashion retail while helping customers feel fabulous.
- Qualifications: Fluent in English and Spanish, with 1+ years in customer service.
- Other info: Must thrive in a fast-paced environment and be ready for flexible shifts.
REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles.
Main purpose of the UK Customer Service Representative role:
- Answering inbound calls, chats, SMS, and emails with professionalism and excellent support.
- Answering inbound telephone calls and providing excellent customer support.
- Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism.
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
- Follow up on all written correspondence and escalate to customer service manager on duty as necessary.
- Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction.
Requirements:
- Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken.
- Strong customer orientation with desire and willingness to help.
- Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output.
- Ability to work required overtime when business needs warrant.
- Schedule flexibility as shifts can change based on needs of our customers.
Remote Work Requirements:
- Ability to work autonomously in a virtual environment.
- Must be reachable and available by telephone, email, and instant message during work hours.
- Ability to use the majority of your internet bandwidth for work.
- Excellent English and Spanish spoken and written language skills.
- Experience with Microsoft Word and Excel.
- 1+ years in Customer Service, help desk or call center experience.
- Working knowledge of website navigation.
A successful candidate works well in a dynamic environment with minimal supervision.
A reasonable estimate of the current base hourly range is £15.
Customer Service / Consumer Relations Representative (English & Spanish Speaking) employer: REVOLVE
Contact Detail:
REVOLVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Consumer Relations Representative (English & Spanish Speaking)
✨Tip Number 1
Familiarise yourself with REVOLVE's brand and product offerings. Understanding their unique style and customer base will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your bilingual skills, especially in customer service scenarios. Practising common customer queries in both English and Spanish will prepare you to handle calls and chats with confidence.
✨Tip Number 3
Showcase your ability to thrive in a fast-paced environment by preparing examples from your previous experience. Highlight situations where you successfully managed high call volumes or resolved customer issues quickly.
✨Tip Number 4
Network with current or former employees of REVOLVE if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service / Consumer Relations Representative (English & Spanish Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in high-volume environments. Emphasise your bilingual skills in English and Spanish, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion retail and your ability to provide excellent customer support. Mention specific examples of how you've resolved customer issues in the past.
Showcase Your Communication Skills: Since the role requires fluent communication in both English and Spanish, consider including a brief section in your application that demonstrates your language proficiency. You could include a short paragraph in Spanish summarising your experience.
Highlight Flexibility and Adaptability: In your application, mention your ability to adapt to changing schedules and work autonomously in a remote environment. Provide examples of how you've successfully managed your time and responsibilities in previous roles.
How to prepare for a job interview at REVOLVE
✨Showcase Your Bilingual Skills
Since the role requires fluent English and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice common customer service scenarios in both languages.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous experience in customer service, especially in high-volume environments. Share specific examples of how you've handled difficult situations or resolved complaints to ensure customer satisfaction.
✨Familiarise Yourself with REVOLVE
Research REVOLVE's brand, values, and product offerings before the interview. Understanding their target audience and what sets them apart in the fashion retail industry will help you align your answers with their expectations.
✨Demonstrate Flexibility and Adaptability
The job requires working in a fast-paced environment with changing schedules. Be ready to discuss how you've adapted to changes in previous roles and your willingness to take on new challenges as they arise.
