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- Tasks: Support SAP modules and deliver top-notch service in a dynamic retail environment.
- Company: Join a globally recognised luxury brand known for its innovation and excellence.
- Benefits: Enjoy hybrid work options, growth opportunities, and a focus on continuous improvement.
- Why this job: Be part of a passionate team driving service excellence and staying ahead in SAP trends.
- Qualifications: Experience with SAP modules and strong troubleshooting skills are essential.
- Other info: On-call rotations and weekend support may be required.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced SAP Application Service Support Analyst to join one of the most iconic retail brands in the world. If you have proven SAP support experience and are passionate about delivering first-class service in a fast-paced environment, we’d love to hear from you.
Location: Hybrid – London
Do you have:
- Solid hands-on experience supporting SAP modules (ideally across SD, MM, WM, EWM, CAR, FICO)?
- Experience working in an SAP IS-Retail environment?
- Excellent troubleshooting skills with a focus on root cause analysis?
- Experience working with cross-functional IT teams and business users?
- A strong customer service mindset and the ability to communicate technical concepts clearly?
- Familiarity with ITIL practices or similar IT support frameworks?
- Willingness to participate in on-call rotations and occasional weekend support?
Do you want:
- To work with a globally recognised luxury brand?
- To be part of a team focused on service excellence and innovation?
- Opportunities to grow and stay on top of the latest SAP trends and updates?
- To help drive continuous improvement in SAP service delivery?
If so, then please do apply!
SAP Support Analyst employer: Whitehall Resources Ltd
Contact Detail:
Whitehall Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Support Analyst
✨Tip Number 1
Familiarise yourself with the specific SAP modules mentioned in the job description, such as SD, MM, WM, EWM, CAR, and FICO. Having a solid understanding of these areas will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of the company, especially those who have worked in SAP support roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Brush up on your troubleshooting skills and prepare to discuss specific examples of how you've resolved issues in the past. Being able to articulate your problem-solving process will demonstrate your expertise and customer service mindset.
✨Tip Number 4
Stay updated on the latest trends and updates in SAP technology. Showing that you are proactive about your professional development can set you apart from other candidates and align with the company's focus on service excellence and innovation.
We think you need these skills to ace SAP Support Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your hands-on experience with SAP modules, particularly in SD, MM, WM, EWM, CAR, and FICO. Use specific examples from your past roles to demonstrate your expertise.
Showcase Troubleshooting Skills: Detail your troubleshooting skills and provide examples of how you've successfully identified and resolved issues in an SAP environment. Focus on your approach to root cause analysis.
Demonstrate Customer Service Mindset: Illustrate your strong customer service mindset by sharing experiences where you effectively communicated technical concepts to non-technical users. This will show your ability to bridge the gap between IT and business teams.
Familiarity with ITIL Practices: If you have experience with ITIL or similar IT support frameworks, be sure to mention it. Explain how this knowledge has helped you in previous roles, especially in a retail context.
How to prepare for a job interview at Whitehall Resources Ltd
✨Showcase Your SAP Expertise
Be prepared to discuss your hands-on experience with various SAP modules, especially SD, MM, WM, EWM, CAR, and FICO. Highlight specific examples of how you've supported these modules in past roles, as this will demonstrate your technical proficiency.
✨Emphasise Troubleshooting Skills
During the interview, focus on your troubleshooting abilities and your approach to root cause analysis. Share instances where you successfully resolved complex issues, as this will illustrate your problem-solving skills and analytical mindset.
✨Communicate Clearly
Since the role requires clear communication of technical concepts, practice explaining SAP-related topics in simple terms. This will show that you can bridge the gap between technical and non-technical stakeholders, which is crucial in a cross-functional environment.
✨Demonstrate Customer Service Mindset
Prepare to discuss how you prioritise customer service in your work. Share examples of how you've gone above and beyond to support users, as this aligns with the company's focus on service excellence and innovation.
