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- Tasks: Lead a team to deliver top-notch client service in a prestigious banking environment.
- Company: ISS is a global leader in workplace and facility management, dedicated to enhancing user experiences.
- Benefits: Enjoy a permanent role with opportunities for growth and a focus on inclusivity.
- Why this job: Join a dynamic team where your leadership can make a real impact on customer experiences.
- Qualifications: Strong leadership skills and a passion for exceptional customer service are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
As Reception Team Leader, you will take ownership of delivering a premium client-facing service, overseeing front of house and switchboard operations for a high-profile banking client.
This is a fantastic opportunity to lead a professional team in a prestigious environment, where exceptional customer service is the standard and every detail matters.
You’ll be responsible for ensuring a seamless experience for visitors and clients alike, anticipating their needs and aligning service delivery with the cultural identity of the bank.
As a visible leader, you will inspire your team to consistently exceed expectations, while also bringing forward innovative ideas to enhance the customer journey.
Acting as a key ambassador for ISS, the facilities team, and our client, you’ll play a crucial role in elevating the workplace experience and representing the very best of service excellence.
- Lead and manage the front of house team, ensuring exceptional visitor experience
- Handle team recruitment, induction, training, and ongoing performance management
- Act as a point of escalation for client and visitor queries or complaints
- Ability to lead by example and support team development
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
In ISS, everyone has the opportunity to develop, grow and make a difference.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Team Leader Full time permanent employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Full time permanent
✨Tip Number 1
Familiarise yourself with the banking sector and the specific client you'll be working with. Understanding their values and culture will help you align your approach to customer service, which is crucial for a role that emphasises premium client-facing service.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you inspired your team to exceed expectations and how you handled challenges, as this will demonstrate your capability to lead effectively.
✨Tip Number 3
Think about innovative ideas you've implemented in previous roles to enhance customer experiences. Being able to present these ideas during discussions will highlight your proactive approach and commitment to improving service delivery.
✨Tip Number 4
Prepare to discuss your conflict resolution skills. As a point of escalation for client and visitor queries or complaints, demonstrating your ability to handle difficult situations calmly and effectively will be key to showcasing your suitability for this role.
We think you need these skills to ace Team Leader Full time permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to manage a team and deliver exceptional service, particularly in a high-profile environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and providing outstanding client experiences. Mention how your values align with the cultural identity of the bank and how you can contribute to enhancing the customer journey.
Showcase Leadership Skills: Emphasise your leadership style and how you inspire and develop your team. Provide examples of how you've successfully handled team recruitment, training, and performance management in previous roles.
Highlight Problem-Solving Abilities: Discuss your experience in managing client and visitor queries or complaints. Illustrate your approach to resolving issues and ensuring a seamless experience for clients, showcasing your ability to act as a point of escalation.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you inspired and motivated them to exceed expectations.
✨Understand the Client's Culture
Familiarise yourself with the cultural identity of the bank you'll be representing. During the interview, express how you can align service delivery with their values and enhance the customer journey based on this understanding.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding client and visitor queries or complaints. Think of specific scenarios where you handled difficult situations effectively and be ready to discuss them.
✨Emphasise Customer Service Excellence
Since exceptional customer service is a key aspect of this role, prepare to discuss your approach to delivering premium service. Share any innovative ideas you have for enhancing the visitor experience and how you would implement them.
