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For Companies At a Glance
- Tasks: Join us as a Business Support Officer, providing essential admin support and welcoming citizens at reception.
- Company: Be part of Manchester City Council, a vibrant local authority dedicated to community transformation.
- Benefits: Enjoy generous holidays, a buzzing pension, discounts, and opportunities for personal growth.
- Why this job: Make a real impact in your community while working in a supportive and inclusive environment.
- Qualifications: We seek enthusiastic candidates with great keyboard skills and a passion for customer service.
- Other info: Flexible work options and a commitment to diversity make this an exciting opportunity.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Working Hours: 35 Hours Per Week
Contract Type: Permanent, Full-Time
Interview Method: In Person (face to face)
Closing Date: 10 June 2025
Closing Time: 11.59pm
This role is subject to:
- Proof of Manchester Residency
- DBS (Disclosure and Barring Service) clearance
Adult Social Care Integrated Neighbourhood Teams (INTs) are based in District Offices or out posted locations such as Health Centres. INTs are made up of Social Care staff such as Social Workers and Reablement Officers and Health staff such as District Nurses and Physios. Each INT will support citizens and patients within a geographical area.
As a Business Support officer, and primarily a Receptionist, you will provide admin support to the professional staff within the INT. The duties are varied but may include meeting and greeting citizens at reception, answering the telephone, data input, scanning and uploading of documents, ordering goods and services, payment of petty cash, processing of invoices and many other administrative tasks.
Regardless of the team they are based in, through the work that they do, Business Support Officers play a valuable role in helping residents of Manchester. We cover North Manchester, South Manchester and Central Manchester.
About the Candidate
Essential requirements for the role:
- We are looking for candidates who are enthusiastic and keen to learn.
- You will need to possess excellent keyboard skills and have a working knowledge of Microsoft IT packages.
- You will need to be a team player and will need to be able to prioritise your own workload and work to deadlines.
- You must be able to use your own initiative.
- You will need excellent customer service skills and will need to be confident speaking to citizens both in person and on the telephone.
About Us
We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Benefits we offer:
- Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service.
- A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits.
- Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.
- Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out.
- Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive.
- A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do.
- Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
Guaranteed Assessment Scheme: We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:
- Members of the Armed Forces members or veterans
- Current or former care leavers
- Have a disability or long-term condition
When You Join Us
We’re a Disability Confident Employer, offering:
- A workplace adjustment hub which provides specialist support, advice and guidance.
- Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network.
- A strong commitment to ensuring all information adheres to accessibility standards.
What we will need from you if you’re successful:
- Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
- References: We’ll require references from your current and previous employer(s).
- Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary.
- Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
Other relevant information: We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment.
Business Support Officer Level 1 (Receptionist) Adult\'s Services employer: Old Moat
Contact Detail:
Old Moat Recruiting Team
jobs@manchester.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer Level 1 (Receptionist) Adult\'s Services
✨Tip Number 1
Familiarise yourself with the Manchester City Council's values and behaviours. During your interview, demonstrate how you embody these principles, such as teamwork and community focus, to show that you're a great fit for their culture.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Since this role involves direct interaction with citizens, being able to showcase your confidence and communication skills will be crucial during the face-to-face interview.
✨Tip Number 3
Research common administrative tasks associated with the role of a Business Support Officer. Being able to discuss your understanding of these tasks, like data input and invoice processing, will help you stand out as a knowledgeable candidate.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the team. This shows your enthusiasm and willingness to learn, which are essential qualities they are looking for in a candidate.
We think you need these skills to ace Business Support Officer Level 1 (Receptionist) Adult\'s Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Officer role. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Skills: Emphasise your customer service skills, IT proficiency, and ability to work under pressure. Provide specific examples from your past experiences that demonstrate your capability in these areas.
Show Enthusiasm: Express your enthusiasm for the role and the opportunity to contribute to Manchester City Council. Mention why you are passionate about supporting the community and how you can make a positive impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Old Moat
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Business Support Officer, especially the receptionist duties. Familiarise yourself with the tasks mentioned in the job description, such as data input and customer service, so you can confidently discuss how your skills align.
✨Showcase Your Customer Service Skills
As this role involves direct interaction with citizens, be prepared to demonstrate your excellent customer service skills. Think of examples from your past experiences where you successfully handled customer queries or resolved issues.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, prioritising workloads, and using your initiative. Prepare specific examples that highlight your ability to work under pressure and collaborate effectively with others.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly for the interview and aim to arrive a little early. This shows respect for the interviewers' time and demonstrates your enthusiasm for the position.
