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- Tasks: Lead ITIL-aligned problem and knowledge management processes to enhance IT operations.
- Company: Join a well-renowned institution making a significant impact in the IT sector.
- Benefits: Enjoy 30+ days of holiday, generous pension contributions, and ongoing training opportunities.
- Why this job: Be part of a collaborative team driving innovation and continuous improvement in IT services.
- Qualifications: Significant experience in ITIL Problem Management and a proven track record in IT roles.
- Other info: Opportunity to develop your leadership skills while fostering team well-being.
The predicted salary is between 43200 - 72000 £ per year.
I have an exciting new opportunity to join a well renowned institution as a Problem and Knowledge Manager. The role plays a vital part for the IT department to establish a knowledge management framework, ensure ITIL best practises are adhered to and to identify trends in incident and problem data. Skills Significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL focused support environment. Experience of developing and implementing a strategy to establish and embed a problem and knowledge management function within IT. Proven track record of success in IT roles within a comparable sized organisation with extensive operational scope. Experience of working collaboratively across team boundaries in a large organisation to effect Up-to-date knowledge and understanding of IT hardware and software with the ability to apply this to troubleshoot and investigate complex technical problems from first principles Ability to define and monitor key performance indicators, analyse data, identify trends and areas for improvement. ITIL 4 Practitioner in Problem Management or equivalent practical experience. Experience of leading and managing a team, developing individuals to their full potential. Responsibilities Implement ITIL-aligned problem and knowledge management processes, developing strategies and embedding them into daily IT operations. Analyse incident data to identify trends, resolve root causes, and prevent recurring issues. Lead and manage the team, handling recruitment, development, performance management, and fostering staff well-being. Promote engagement with problem and knowledge management, influencing stakeholders to adopt improved practices. Build relationships with key stakeholders to align problem management activities with strategic goals. Create and maintain a knowledge management framework and repository, ensuring accessible, accurate, and up-to-date resources. Design and deliver tailored training programs to support effective technology adoption. Collaborate across IT to prioritise issues and track KPI’s to measure problem and knowledge management success. Provide training and guidance on best practices for problem and knowledge management. Stay updated on industry advancements and promote continuous learning within IT Services. Benefits Very generous holiday (30 days and rising with service) Very generous pension contribution On going training and development opportunities JBRP1_UKTJ
Sanderson Recruitment | Problem and Knowledge Manager employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sanderson Recruitment | Problem and Knowledge Manager
✨Tip Number 1
Make sure to familiarize yourself with ITIL best practices, especially in Problem and Knowledge Management. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to aligning with the organization's goals.
✨Tip Number 2
Highlight your experience in developing and implementing strategies for problem and knowledge management. Be ready to discuss specific examples where you've successfully embedded these processes in previous roles.
✨Tip Number 3
Showcase your ability to analyze incident data and identify trends. Prepare to talk about how you've used data analysis to resolve root causes and prevent recurring issues in past positions.
✨Tip Number 4
Emphasize your leadership skills and experience in managing teams. Be prepared to discuss how you've developed individuals and fostered a positive team environment, as this is crucial for the role.
We think you need these skills to ace Sanderson Recruitment | Problem and Knowledge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant experience in ITIL Problem Management and Knowledge Management roles. Include specific examples of how you've developed and implemented strategies in previous positions.
Craft a Compelling Cover Letter: In your cover letter, emphasize your proven track record in IT roles and your ability to lead and manage teams. Discuss your experience with analyzing incident data and identifying trends, as well as your knowledge of IT hardware and software.
Showcase Your ITIL Knowledge: Clearly mention your ITIL 4 Practitioner certification or equivalent practical experience. Provide examples of how you have implemented ITIL-aligned processes in past roles to demonstrate your expertise.
Highlight Collaborative Skills: Illustrate your experience working collaboratively across team boundaries in large organizations. Mention specific instances where you influenced stakeholders to adopt improved practices in problem and knowledge management.
How to prepare for a job interview at Sanderson Recruitment
✨Showcase Your ITIL Expertise
Make sure to highlight your significant experience in ITIL Problem Management and Knowledge Management. Be prepared to discuss specific examples of how you've developed and implemented strategies that align with ITIL best practices.
✨Demonstrate Data Analysis Skills
Since the role involves analyzing incident data to identify trends, come ready with examples of how you've successfully defined and monitored key performance indicators in previous roles. Discuss any tools or methodologies you used to analyze data effectively.
✨Emphasize Team Leadership Experience
The position requires leading and managing a team, so be sure to share your experiences in recruitment, development, and performance management. Highlight how you've fostered staff well-being and created a positive team environment.
✨Build Relationships with Stakeholders
Prepare to discuss how you've built relationships with key stakeholders in past roles. Share examples of how you've influenced others to adopt improved practices and aligned activities with strategic goals.
