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- Tasks: Support international sales and manage customer orders with top-notch service.
- Company: Join Sinclair, a global leader in medical aesthetics since 1971.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a team that values innovation and customer satisfaction while making a global impact.
- Qualifications: 1 year in customer service or admin, SAP experience, and strong Excel skills required.
- Other info: Engage in cross-functional projects and enhance your professional development.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a customer service coordinator at our Chester office. The customer service coordinator will provide support to the International Sales teams and Supply Chain as part of the end-to-end forecast to order process. The customer service coordinator will also process all customer orders and enquiries within agreed lead times, and to the highest levels of customer service and accuracy.
The ideal candidate will have a minimum of 1 year experience in a customer service or administration role, SAP and data entry experience.
Key Responsibilities:
- Manage and update company databases
- Onboarding new customers, ensuring all shipping and documentation requirements are understood and recorded
- Working with the Regulatory and Commercial teams to plan launch dates and pack changes
- Providing document packs for Financial and Quality audits
- Support the wider team when needed
Requirements:
- Minimum of 1 year experience in customer service or administration role
- SAP Experience
- Previous experience of data entry
- Previous customer service experience in FMCG
- Previous experience of analyzing and interpreting data
- Intermediate Excel skills
Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.
Customer Service Team Manager (Contract, Temporary) employer: Sinclair
Contact Detail:
Sinclair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager (Contract, Temporary)
✨Tip Number 1
Familiarise yourself with SAP and data entry processes, as these are crucial for the role. Consider taking a short online course or tutorial to brush up on your skills, which will show your commitment and readiness to hit the ground running.
✨Tip Number 2
Highlight your experience in customer service, especially within FMCG. Be prepared to discuss specific examples of how you've handled customer inquiries and orders efficiently, as this will demonstrate your capability to meet the demands of the role.
✨Tip Number 3
Showcase your intermediate Excel skills by preparing to discuss how you've used Excel in previous roles. Mention any specific functions or analyses you've performed that relate to managing data or improving processes.
✨Tip Number 4
Research Sinclair and their product range to understand their market position and values. This knowledge will help you align your answers during interviews and demonstrate your genuine interest in the company and its mission.
We think you need these skills to ace Customer Service Team Manager (Contract, Temporary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your SAP and data entry skills, as well as any experience you have in FMCG. Use specific examples to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your experience with managing databases and onboarding customers, and how these skills will benefit the team at Sinclair.
Highlight Relevant Skills: In your application, clearly outline your intermediate Excel skills and any experience you have with analysing and interpreting data. This will show that you are equipped to handle the responsibilities of the role effectively.
Show Enthusiasm for Collaboration: Since the role involves cross-functional collaboration, express your eagerness to work with different teams. Provide examples of past experiences where you successfully collaborated with others to achieve common goals.
How to prepare for a job interview at Sinclair
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service or administration roles during the interview. Share specific examples of how you handled customer inquiries and processed orders, as this will demonstrate your ability to meet the expectations of the role.
✨Familiarise Yourself with SAP
Since SAP experience is a requirement, take some time to brush up on your knowledge of the software. Be prepared to discuss how you've used it in past roles, and if possible, mention any specific tasks you completed using SAP that relate to order processing or data management.
✨Demonstrate Your Data Entry Skills
As data entry is a key part of the job, be ready to talk about your experience with data management. You could mention any tools or systems you've used, and provide examples of how you ensured accuracy and efficiency in your work.
✨Prepare for Cross-Functional Collaboration
Given that the role involves working with various teams, think of examples where you've successfully collaborated with others. Discuss how you communicated effectively and contributed to team projects, as this will show your ability to thrive in a dynamic environment.
