Account and Office Manager

Life’s Good at LG. At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realise our growth strategies.

We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. As such, LG is the right place for you if:

• You are a smart cookie. You like to dig into the data and find creative solutions.
• You are motivated and driven. You thrive on a challenge and want to be No. 1.
• You are a people person. You like helping people out and you want to understand where they’re coming from.
• You’re honest and you will speak up (politely of course), but you do it because you care and because it’s the right thing to do.

This is a fantastic opportunity to join our Home Appliance (HA) Sales Team as Head of National Accounts. You will lead, manage, motivate and develop a team of Account Managers to maximise sales of our fantastic Home Appliance products into the National Account channel.

As Head of National Accounts, you will lead the team to formulate and agree product and promotional business plans, provide accurate forecasting of sales; plan account activities including effective product displays, agree merchandising and in-store training and negotiate range pricing and promo opportunities. In addition, you will develop effective relationships with all relevant functions both with your customer and with internal teams.

Role & Responsibilities

• Identify opportunities for LG to develop revenue streams through the National Account channel.
• Formulate and agree Joint Business Plan for all customers aligned to Sales Targets and KPIs.
• Lead team to negotiate range pricing and promotional opportunities within the account – record and implement according to company guidelines.
• Monitor the customer through accurate forecasting, sales in and sales out information, budgetary control and general cost management – these need to be recorded and kept up to date.
• Oversee and take responsibility for the Sales & Business Development, plus associated planning of account activities - including effective product displays, services, promotional plans, store merchandising, staff training programmes and sales incentives.
• Ensure sales forecasts and sales targets are achieved.
• Fully understand all relevant LGEUK and LG Corporate business and product strategies including all LG’s product range ensuring a high level of product knowledge in terms of features and benefits.
• Maintain high levels of awareness of market and competitor activity, customer trends and provide stakeholders with this feedback.
• Maintain accurate and up to date records and report all aspects of business to Sales Director, Commercial Director, Product Director and other relevant Departments.
• Manage Team Performance, through leadership, coaching and mentoring of the sales team with guidance from the Human Resources Team on Process, Learning & Development.

Skills, Education & Experience

• Educated to Degree level desirable.
• Proven track record of managing successful Sales Teams and leading and developing people.
• Proven track record of generating growth and driving sales success.
• Strong relationships with key retailers.
• Experience in a global organisation.
• Strong analytical skills and intermediate Excel.
• Highly focused and capable of sustaining a fast pace in a dynamic environment.
• Proven commercial acumen and ability to achieve commercial objectives.
• Experience of working within a performance management environment – KPIs and Service Level Agreements.
• Able to be flexible and develop quality, customer-focused targets and service.

Working Hours

37.5 hours per week; however, flexibility required in order to fulfil role and responsibilities.

Salary Range

Competitive.

Benefits

• Pension.
• Private Healthcare for Employee & Family.
• 25 Days’ Annual Leave (+ Public Holidays).
• Staff Discount.
• Subsidised Cafeteria.

Equal Ops Statement

LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Right to Work

Please note: to be considered for this role, applicants must already possess the right to work legally in the United Kingdom.